Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world.

I break down the key learning so that by the end of the episode, you'll have something simple that you can apply as you develop into a better leader.

That's what this podcast is all about.

Today's guest is Oscar Mununoz, the former CEO

and chairman of United Airlines. Now, Oscar led United Airlines through a massive turnaround,

and you're going to love hearing how it happened, because boy, Oscar has a ton of insight

and great stories. When you hear the story of this turnaround and what

Oscar did, it's clear. As a leader, you've got to do more than just run smart strategy and

solve technical problems. The real challenge is how do you do all that while also reaching

the hearts of the people you lead. That was the driving force of the turnaround at United.

And it's true for whatever challenges you're facing too.

To make big things happen, you need to appeal to both the mind and the heart.

And Oscar does both beautifully.

So let's get into this great conversation with my friend and soon to be yours,

Oscar Munoz.

Oscar, one of the things I love about your book is you really learn a lot about the airline industry.

And you say that if you like solving puzzles, there's nothing more fascinating than the airline industry. And you say that if you like solving puzzles, there's nothing more fascinating

than the airline business. Explain what you mean by that. I think most of us who fly a lot,

which is everyone, we appreciate the time, you know, being on time and having a nice meal and having

a clean seat.

Most people don't quite comprehend the level of complexity.

It's a very complicated world and dance of choreography, of all the pilots and the flight

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