Hi, this is Greg Kielstrom. Welcome to season three of the Agile World, where we discuss customer

employee experience, organizational and workforce transformation, and how business can adapt and

continually improve in an Agile age. The Agile World podcast is brought to you by tech systems,

an industry leader in full stack technology services, talent services, and real world application.

For more information, go to techsystems.com. To read more about the topics discussed in the show,

you can go to my website at theagile.world and read my latest articles or get a copy of my latest

book, The Agile Workforce, now available on Amazon and other retailers. My name is Greg Kielstrom,

and I'm the host of the Agile World podcast. I'm excited to introduce the final episode of a

special three-part series where one North leader, Ryan Horner, discusses technology's role in

customer experience strategies brought to you by tech systems, an industry leader in full stack

technology services, talent services, and real world application. Ryan, I welcome to the show.

Thanks, Greg. I really appreciate the opportunity, and I think that your agility

team is really important for all businesses to hear today, so I'm looking forward to be in part of it.

Wonderful. Love to hear that. Yeah, it applies in a lot of circumstances, particularly

what we're going to talk about here. But first, why don't you tell me a little bit about your

background and what you do on North? Sure, so I'm the managing director of technology,

and I've been with the business for 18 years. So I lead our various technology teams from

solution architecture to hosting to tech operations and R&D. I feel really lucky to be a part

of one North, but I think we have a pretty special place with a lot of world-class people across

all the disciplines necessary to help businesses do digital rights to help transform their

businesses with digital. But I think a little bit more than that, my philosophy is that I really

believe in the power of technology to improve our lives, but also our businesses. But I really feel

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