#122 - How do you handle customer returns?
Built by Business: Amazon FBA, E-Commerce, Brand Building
Andy Isom | Amazon FBA Seller & Agency Founder
4.9 • 816 Ratings
🗓️ 16 February 2022
⏱️ 17 minutes
🧾️ Download transcript
Summary
Customer returns can be frustrating. In this episode, I discuss Lesson 59 from my e-book, Zero to $1 Million.
The important thing to keep in mind is in Amazon, the customer is always right and there's not a whole lot you can do as a seller. What you can do instead is go through the reasons why people return your items and you can get an insight on how to improve your product moving forward.
When we get a box of our returns and there are items in good condition, we use it for giveaways or donations.
⬇️ Click to view my available resources!
Some products and resources mentioned in this episode may no longer be offered. Please visit my website or DM me on social media for currently available downloads, resources, and coaching programs!
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Amazon makes a crap ton of money from their sellers, right? |
| 0:03.8 | They got their Amazon fees that, you know, you're getting nicked on these, right? |
| 0:07.4 | You're getting your fees, you're getting FBA fees, you're running ads. |
| 0:10.0 | Like all of this is making Amazon money, but Amazon is always going to give more preference |
| 0:17.7 | to their actual customers, not to the sellers. |
| 0:20.7 | You guys know, you guys shop on |
| 0:22.2 | Amazon, you know how awesome it is to buy stuff on Amazon and be like, return. |
| 0:33.1 | What's up, guys? You're listening to another episode of Selling on Amazon with Andy Isam. |
| 0:39.3 | In this episode, we're going to talk about how to handle customer returns. |
| 0:43.8 | This comes from lesson 59 from my ebook, zero to one million dollars in sales on Amazon. |
| 0:52.6 | This episode should be pretty brief for you. |
| 0:55.0 | And I'm sure a lot of you guys are probably going to skip over this episode. |
| 0:58.9 | For those of you who are not even to the point of selling on Amazon yet. |
| 1:02.7 | So come back to this one when you are up in selling or getting ready to launch because |
| 1:07.8 | there are some things in here that you do want to keep in mind. |
| 1:10.1 | Now, for those of you who are clicking and listening to this episode, chances are you're about |
| 1:14.9 | ready to launch or you have already launched. And so you just want to educate yourself a little |
| 1:18.9 | bit more about handling returns. So again, this is from lesson 59 in my ebook. And we're |
| 1:25.0 | just going to touch a little bit more on the points mentioned in that ebook and maybe talk a little bit more in depth about that. First thing to keep in mind, |
| 1:31.7 | with returns on Amazon is Amazon's return policy always favors the customer. You know, Amazon |
| 1:38.9 | makes a crap ton of money from their sellers, right? They got their Amazon fees that, |
| 1:43.4 | you know, you're getting nicked on these, right? You're their Amazon fees that, you know, you're getting |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Andy Isom | Amazon FBA Seller & Agency Founder, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Andy Isom | Amazon FBA Seller & Agency Founder and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.