#120 - What should you do if product shows up from your supplier and it's unsellable?
Built by Business: Amazon FBA, E-Commerce, Brand Building
Andy Isom | Amazon FBA Seller & Agency Founder
4.9 • 816 Ratings
🗓️ 9 February 2022
⏱️ 17 minutes
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Summary
In this episode, I discuss a question asked by one of my coaching students: What should you do if the product that was shipped by your supplier is different from what you were expecting?
When it comes to sourcing from overseas, the most important thing is to communicate with your supplier exactly what you want them to do. Don't assume that they know how you want your finished product looks like. Best thing to do is to send them photos and videos of how you want your products to look like and when they're done manufacturing, ask them for a lot of photos and videos as well. This helps you set expectations for when your shipment arrives.
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Transcript
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| 0:00.0 | Yo, the product you shipped us is not the same quality as the sample and that's what we agreed upon. |
| 0:05.0 | This is not the same fabric. This is not the same plastic. This is not the same wood. This is not the same printing quality. |
| 0:10.0 | This is common. So like this is very, very common. There's a lot of people dog on Alibaba in the factories, but yeah, there's scammers out there, |
| 0:21.4 | just like there are on any website. |
| 0:22.6 | But there's a lot of good factories out there. |
| 0:24.6 | There's a lot of good factories that want to make money. |
| 0:26.6 | So... |
| 0:28.6 | What's up guys? |
| 0:33.6 | You're listening to another episode of Selling on Amazon with Andy Isum. |
| 0:38.3 | In this episode, we're going to talk about what should you do if product shows up from your |
| 0:42.9 | supplier and it's unsellable? This was a question asked by one of my coaching program students, |
| 0:48.9 | Nick, and he was wondering, you know, if we were to get us a shipment, let's say from our supplier, most likely |
| 0:54.7 | our first shipment, or one of your first few shipments, and product shows up and it's broken, |
| 0:59.7 | or it's unsellable, it's different than what you were expecting, it's different than the quality |
| 1:04.6 | that your samples were from this supplier. How do you go about handling that situation? |
| 1:10.2 | That's what we're going to answer in this |
| 1:11.5 | episode. I do want to invite you guys if you haven't already. Please take a peek at the description |
| 1:16.1 | of the podcast episode. I've got links in there for my resources like you guys know about, |
| 1:21.3 | but I've also got links in there to my coaching program website www. www. Andy Isamcoaching.com. And I'm coaching all sorts of students in there. |
| 1:29.8 | I believe if I'm, if I'm not mistaken, I have around 40 students right now in my coaching |
| 1:34.6 | program. So it's awesome. We do our weekly live Zoom calls. I'm able to work with them personally. |
| 1:40.5 | I'm answering emails from my students. We're going back and forth on product ideas, |
... |
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