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A Well-Designed Business® | Interior Design  Business Podcast

1189: Helen Bygraves: How to Grow a Design Firm to 50 People Across Two Countries

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Design, Business, Arts

4.9810 Ratings

🗓️ 5 May 2026

⏱️ 78 minutes

🧾️ Download transcript

Summary

Today With Helen Bygraves: It’s easy to look at massive design firms and wonder how they could have possibly done it. When you’re growing your business, it can seem like top-tier firms must have a secret roadmap or a crystal ball that tells them what decisions to make when.  But more likely, the success of a firm like that comes down to something much simpler: the discipline to show up and the guts to say “yes” to the right opportunities, even when they’re daunting. That’s exactly how my guest today, Helen Bygraves, has built Hill House Interiors over the last 28 years. Today, she breaks down the reality of scaling an international empire, surviving the tough times, and coming out on the other side. More About Helen Bygraves: Helen Bygraves’ unique perspective on interiors draws on her singular background as a professionally trained dancer. From an appreciation for proportions, volume and movement to her sense for narrative and theatre, Helen’s experience on the stage has given her an inherent understanding of how to present interiors to their best effect.  Her aesthetic choices are further enriched by a passion for travel, which she indulged during a period in her 20s working in the airline industry. Her insatiable curiosity for other cultures led to a period of several years exploring the world. Even today, Helen relishes working on overseas projects, where the local architecture, fashions, aesthetic traditions and culture are a constant source of inspiration.  Born and raised in London, Helen fell into her calling as a designer almost accidentally, by renovating her own properties, which caught the attention of friends and led to her first clients. With her trademark enthusiasm, passion and exceptional organisational skills, she began her career in interior design while working in the travel sector and raising her daughter, Daniella. Never daunted by any challenge, Helen fervently believes in pushing boundaries, maintaining that progress comes when you venture beyond your comfort zone. This mantra applies as much to her creative process and life choices as to the design decisions she encourages her clients to explore. Helen met Jenny in the early 1990s when they were both starting out in their creative careers. Their instant friendship was a meeting of two creative minds, cemented through shared aesthetic values, convictions and a sense of humour, and it quickly evolved into a business collaboration that now spans 25 years. Hill House Interiors has grown organically through word of mouth over the years, and continues to evolve. With her nurturing personality, Helen takes particular pleasure in furthering the careers of her staff and watching them flourish.  With a beautiful new office in Dubai to better service clients in the Middle East, Africa and Asia, and the launch of an exclusive range of furniture, rugs, cushions and trimmings, Helen is relishing every moment in the continuing evolution of Hill House Interiors. Ah Ha Moments with Helen Bygraves: "Always surround yourself with the very best you can afford because they are going to take you to the next level." -Helen "The day you think you know it all is the day you shouldn't be doing this job." -Helen "It’s only a failure if you can’t correct it, right? It’s only a failure if you can’t figure out how not to do it again." -LuAnn Connect with Helen Bygraves: www.hillhouseinteriors.com www.hillhouselifestyle.com Instagram LinkedIn What’s new with LuAnn Nigara: Watch the Docuseries! http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB #1100 Best Of Show: Erika Ward: Identifying Your Transferrable Skills with Erika Ward AWDB #519 What Would Lu Do?: In Light of the Coronavirus AWDB 790 Rick Campos: Design Biz Survival Guide- The Answer to All Your Business Questions AWDB 774 Rick Campos: Design Biz Survival Guide Celebrates 4 Years! AWDB 1059 Rachel Usher: Creating Community and Strength in the Interior Design Industry

Transcript

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0:00.0

Are you looking to build an exceptional team? Our hiring toolkit bundle at Luann Nigara.com

0:06.5

forward slash store is your comprehensive source for success. Craft compelling job descriptions,

0:13.7

know the right interview questions to ask, and implement a thorough evaluation process so you get the right person.

0:20.5

These were developed in collaboration

0:21.9

with my cousin Eileen Hahn and based on her 40 years of experience in building exceptional

0:27.2

teams, plus my insights from 1,000 plus interviews, our toolkits are tested and proven. Whether you're

0:35.0

scaling from 1 to 3 or from three to ten or from ten to

0:38.4

twenty, the hiring toolkit bundle provides the guidance that you can use to plan your

0:44.5

hiring strategy effectively. Go to Luannigara.com forward slash store and invest in your success

0:51.6

by investing in the success of your team.

1:06.9

Welcome to a well-designed business. My name is Luann Nygaara, and I'm so glad you found this podcast.

1:13.0

Together with my husband Vince and our partner, Bill, we have grown our company Window Works from the ground up,

1:18.9

so I know and I understand the challenges you face in running your interior design business.

1:24.6

I also know that your talent alone isn't enough to ensure your success.

1:30.1

So on this podcast, we talk about strategies and practical steps to help you grow your business.

1:36.5

But make no mistake about it, we have our share of fun here too, mixed in with those aha

1:41.5

moments that I love so much. This isn't fluff.

1:44.7

Nobody has time for that.

1:46.4

Whether you are a new interior designer or a season designer, I am here to help you create

1:51.9

and to manage the kind of interior design firm that you dream of.

1:55.8

It's straight talk and it's action.

1:58.0

Are you ready?

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