#118: Carol Tomé, CEO of UPS – See people as an investment

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8 • 596 Ratings

🗓️ 19 January 2023

⏱️ 60 minutes

🔗️ Recording | iTunes | RSS

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Summary

My guest today is Carol Tomé, the CEO of UPS. And let me tell you, there aren’t a lot of leaders out there who have the smarts and empathy and energy that Carol has. She actually retired in 2019 after nearly two decades as the CFO of The Home Depot. She was already a legend. But then, the opportunity to take the helm at UPS came along. It got her out of retirement and back doing what she loves – which is helping people develop. And boy, does that passion for people come through in this conversation. But that’s not the only thing. You can also hear just how committed Carol is to being financially successful. If you’ve ever felt like you had to choose between focusing on your people or making money, then keep listening. Carol is proof positive that you can do both. Everything changes when you see your people as an investment – not an expense. It’s such a powerful mindset, and it’s one YOU can learn from Carol right now. So here is my conversation with my good friend – and soon to be yours – Carol Tomé. Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0	Welcome to How Leaders Lead where every week you get to listen in while I interview some of the very best leaders in the world.
0:10.0	I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader.
0:18.0	That's what this podcast is all about.
0:20.3	And today, my guest is Carol Tomey,
0:23.7	the CEO of UPS. And let me tell you, there aren't a lot of leaders out there who have the
0:29.2	smarts and empathy and let me tell you, energy that Carol has. She actually retired in 2019 after nearly two decades as the CFO of the Home Depot.
0:42.3	She was already a legend, but then the opportunity to take the helm at UPS came along.
0:49.1	It got her out of retirement and back into doing something that she absolutely loves, which is helping people develop.
0:56.7	And boy, does that passion for people come through in this conversation.
1:01.4	But that's not the only thing. You can also hear just how committed Carol is to being
1:07.4	financially successful. Now, if you've ever felt like you had to choose between focusing on your people or making
1:14.3	money, then just keep on listening.
1:17.3	Carol is proof-posity that you can do both.
1:20.8	Everything changes when you see your people as an investment, not as an expense.
1:26.3	It's such a powerful mindset, and it's one you can learn from
1:30.6	Carol right now. So here's my conversation with my good friend and soon to be yours, Carol
1:37.3	Tomey. Believe it or not, you and I have a lot in common from our college days.
1:49.1	We were both lousy students in college until we found out what we loved.
1:54.3	Yours was finance, and mine happened to be marketing, and we both were with our future spouses
2:00.6	at a Roman Toga party.
2:02.6	Oh, my gosh.
2:05.1	That's crazy funny. Good.
	...

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