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A Well-Designed Business® | Interior Design  Business Podcast

1175: BEST OF SHOW: John McClain: Turn Failure into Success

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Business, Arts, Design

4.9810 Ratings

🗓️ 17 March 2026

⏱️ 79 minutes

🧾️ Download transcript

Summary

Today With John McClain: Welcome to A Well-Designed Business. Today I am joined for the second time by John McClain. John is an accomplished interior designer, business coach, and author of The Designer Within. In this episode, he shares a bit about his back story with us—from crisis to conquest. John is here to help you understand that you can learn and grow from your mistakes, and success can be born out of failure. John shares his dark night of the soul story with us, but it didn’t end there. He turned that rough patch into a catalyst to organize his business for the better. Since then he has implemented a “How We Work” document, detailed client contracts, flat fees, and non-negotiables because his business is worth it. He is worth it. And you are worth it. LuAnn Nigara and John McClain’s Ah-Ha Moments: “Until you’ve been through a serious business crisis, it’s hard to know how it really cuts you in your gut.” – LuAnn Nigara “I don’t care if you’re a solopreneur or if you have 25 people working for you. Your company policy is your company policy. And that is what you have to stand by.” – John McClain “A lot of people don’t take the time to sit down and come up with the rules [of their business]. ” – John McClain “You do have to take time—really getting clear with who you are, what you do, how you do it, why you do it, and your non-negotiables.” – LuAnn Nigara “I want to be an advocate for other designers and out in the world, to really stand up for themselves. And to have a company philosophy, have a company vision have a company backbone that they can stand behind.” – John McClain More About John McClain: John McClain is an accomplished interior designer, business coach, speaker, on-air contributor, and writer who has turned his lifetime passion for interior design into an opportunity to do the same for others through his book, The Designer Within (available now at thedesignerwithin.co). John McClain Design has offices in Central Florida and Los Angeles, CA. His projects have received numerous awards and have appeared in many publications including Traditional Home and Elle Décor. John’s design advice can also be seen regularly in print, television appearances, and online in publications such as The Wall Street Journal, Us Weekly, and many more. Connect with John McClain Website Instagram Book and Designer Courses What’s new with LuAnn Nigara luannuniversity.com https://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #472: John McClain: Running His Firm from Two Coasts Makes Systems and Tools Critical #145: Sandra Funk of House of Funk: Why and How She Re-Branded her 10 Year old Firm #801: Power Talk Friday: Sandra Funk: How Mistakes and Obstacles Led to Growth & Transformation #842: Joshua Smith: Sell the Experiences, Not the Commodity

Transcript

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0:00.0

I'd like to talk to you today about design assist. If you've ever had the thought, I have too much

0:04.6

work and not enough help. Hello, who hasn't? This is for you. Design assist provides virtual

0:11.4

assistant support for you interior designer, but these are not your garden variety virtual assistants.

0:18.0

No, these are trained junior designers with four-year degrees and a minimum of four

0:23.6

years of real live industry experience. They handle CAD, rendering, sourcing, presentations,

0:30.5

procurement, the real work that moves your projects forward. In fact, I have chairman of the board

0:36.3

clients, one with one year in business, one with

0:40.1

two year in business, using design assist as their very first hire. I also have another chairman

0:46.1

of the board who is 10 years in her own firm, 20 years experience with a team of seven who

0:52.6

added a design assist designer and immediately increased her

0:56.2

team's productivity. So if you want the full story and exactly how these amazing little magical

1:02.8

fairies VA's work, then I highly encourage you to listen to episode 1127, where the CEO of

1:10.7

Design Assist, Reed Humphrey,

1:12.8

explained all of the value and the benefit of Design Assist.

1:17.1

Listen, systems create freedom.

1:19.3

The right support changes everything.

1:21.8

Learn more.

1:22.7

Go to designassist.com forward slash podcast.

1:27.1

That's D-E-Z-I-G-N-assist.com forward-slash podcast. The links will all be in the show notes.

1:49.0

Welcome to a well-designed business. My name is Luann Nygaara and I'm so glad you found this podcast.

1:53.0

Together with my husband Vince and our partner Bill, we have grown our company Window Works from the ground up.

1:59.0

So I know and I understand the challenges you face in running

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