Okay, welcome to another episode on the Boothley Podcast. This is the podcast that gives hosts

the tools, the tactics, the training, and most importantly, the confidence that you can go out there

and get some more direct bookends. My name is Liam Caroline and I'm the co-host on the Boothley

Podcast with Mark Simpson. So today we're going behind the host. This is where we look at successful

and interesting short-term rent full hosts from around the business. Today we've found one in the UK

who I'm looking forward to going through these questions. It's somebody I've known for a long time

and I consider a friend and also I've learned a lot from him so I'm sure he's going to share some

tips and some really interesting and inspiring sort of stories really because to do what he's done

certainly at his age he makes me feel very old is absolutely amazing. So today we're going

behind the host with Josh Guest from Guest Homes. Welcome along, Josh.

Thanks Liam. Thanks for having me on. I'm looking forward to it.

Welcome so much and as it's awesome to have you here you know it's just this is going to be fun.

So let's start off by you giving yourself an introduction who is Josh Guest and what do you

enjoy most about hosting? Yeah so my name is Josh Guest. 24 years old we manage and own

slash rent to rent. We've got a portfolio of 80 properties across the UK and the main thing

that I like about hosting really is given a good experience to customers and also to clients.

I kind of see those two as the main aspects to the business because 70% of our portfolio now is

managed so the clients are really important and also the customer experience is really important

and we've been more heavily focusing on that probably in the last 12 months to make sure because

I think that's quite a big one that a lot of people sort of give over the actual customer journey

and the customer experience making sure that it's top level and it's in it for making sure

it's top level four because we're not not where you think the customer should be. It's actually

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