The value of having peace and calm and just feel like this is somebody you can have a

communication with and trust what they're saying, that is such an underrated skill in

management.

When you become known for thinking just a step ahead in doing that, whether it's putting

something in a format that's helpful for someone or asking those questions, it helps you

to become the person that's trusted.

That's Ashley Heard.

She's a former general counsel and head of HR with experience of organizations including McKinsey and Yom Brands.

She's also the co-hosts of the HR Besties podcast and founder of The Manager Method, a leadership training organization that helps managers drive performance without driving people out the door.

In her new book, The Manager Method, a practical framework to lead, support, and get results, she shares practical tools that make leadership feel human and doable. So you'll learn, one, how to build trust with your employees from day one, two, simple ways to make meetings more effective, and three, the key question that accelerates your career. And if you want a quick summary right up with the actual wisdom that Ashley shares, I recommend you sign up for the free gold nuggetget email newsletter, which you can find it awesome at your job.com. I'm Pete McItis. This is How to Be Awesome at Your Job. And now here's Ashley. Ashley, welcome. Thank you, Pete. I love listening to your podcast. So it's a treat to be on here. Oh, thank you. You too. It's funny. I had to check. Wait, we haven't met in person before. Have you right? No, I don't think we have. No, no, and though it feels like it. Certainly. All right. Well, I'm stoked to be talking about managers and methods therein. You said something intriguing, and I had heard that, oh, many managers don't

receive any training. You went ahead and quantify that, depending on what segment we're talking

about. It's a whopping 40 to 60 percent of managers have had no training whatsoever. Can you

talk to us about this concept? What often happens I've seen is this idea of when managers are selected.

And I say that intentionally because often it is this selection process that when you get

picked or told you're going to become a manager or interview to become a manager,

there's this idea of, you know, this person's great at their job.

So we'll take them.

We'll make them a manager. They'll teach everybody else how to do it.

And magic, it's awesome. And despite the fact that most people making that decision are actually managers, people, leaders themselves that know the realities of doing a job and leading a team

are very different. You just kind of forget that it's a very

different skill set. And so people are put into this position really focusing on the work without

ever giving that consideration or actual training on how to do it with this idea of like,

...