What's the number one onboarding mistake new coaches make?

Not setting expectations.

Set appropriate expectations for their goal in alignment with whatever is going on. There's so much noise out there. People will be skewed. You don't know what they're coming in with. And so no matter what, even if they tell you, well, I've tracked before, set appropriate expectations pertaining to their goal. One thing that people do wrong in sales calls is talk features instead of benefits. They don't give shit about what software used.

They don't give a shit about if you text them or if you... pertaining to their goal. One thing that people do wrong in sales calls is talk features instead of benefits.

They don't give a shit about what software used.

They don't give a shit about if you text them or if you email them or message them or if you

use Zoom or Loom or whatever.

Like realistically, they care about connection.

So let's talk about that.

What's the benefit of us talking and connecting?

Welcome to the Choose Hard podcast. I'm your host, Cody McBroom.

I am a father, husband, coach, entrepreneur, and the founder, tailored coaching method,

a world-renowned online fitness and nutrition coaching company.

With me, I have Ariel Deamppert, the director of coaching at Taylor

Coaching Method. And we're going to do a rapid fire. I didn't do my intro on the last podcast we did. I was, I noticed that as soon as you said that, I was like, oh, you didn't say that. It's pretty good, huh? Can we tell them about the game we played, the voice game? Yeah. I'm excited.

It's a trend.

So there's a trend that I saw like.

I'm the least trendy person.

I never see like every time you're like, have you seen the trend with this? I'm like, no, I don't even know. I got to up to you. Welcome. But there was a trend and essentially, I saw, I originally saw it, my daughter's school did it. Her teacher was facing this way and they would and they went

through and they would say and she guessed who the student was. And then, you know, I saw Lila Hermosey do it. That would be hard too. I saw Lila Hermosey do it with her staff. They were like, hey, Layla or whatever and she had to guess who it was. And I was like, I want to do this with my clients. So I just asked yesterday a handful of them to send me a voice note.

And I said to them, you know, it is online coaching and I don't see them every day, like as in a school and kids or like Lila with her work staff. So I was like, you can give me a couple of details, but don't say your name, like things outside of like, you like match and sourdough or whatever it is and so when we were playing them though I did know their voices

Yeah, you didn't have to there wasn't a single person that we got to any of the details

...