Welcome to the How to Be Awesome at Your Job Podcast, the show where brilliant professionals share how to sharpen the universal skills required to flourish at work.

Enjoy more career fun, wins, meaning, and money.

With your host, Pete McKitis. Hello, and thanks again for joining us here at episode 70, where we're talking about upgrading

your level of service, whether you're facing external customers or internal customers

with your coworkers. This guest, Rebecca Morgan, is going to help make that

happen at a higher level. So you're going to learn, one, overlooked tactics to better serve your

customers, two, the step-by-step sequence for calming upset customers,

and three, how to deal with workplace conflict.

So if you want to check out the show notes,

the transcript, the links to things mentioned,

you'll find that over at awesome at your job. the

transcript, the links to things mentioned, you'll find that over at awesome at your job.com

slash epp seven zero. Or if you'd like to get those takeaways just faster in an email you can read in the morning in under two minutes.

Sign up for the gold nugget email list over at awesome at your job.

And you'll have that hooking you up.

So here's the story about Rebecca.

Rebecca Morgan CSP, CMC is an international speaker trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges.

She's appeared on 60 Minutes,

Oprah, the Wall Street Journal,

National Public Radio, and USA Today,

as well as international media.

Rebecca is the best-selling author of 26 books, including calming upset customers, grow

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