He references a restaurant tour, a very, very successful restaurant tour, who the woman,

a woman that was dining at one of his really fine restaurants ordered salmon, eight about

half of it, didn't find out she didn't really like it and sent it back to the kitchen.

The kitchen's in a conundrum, like what do we do?

Do we charge her for this?

Do we like it?

So what they did was they doggy bagged it up, gave her the remaining charge for it and

for the replacement meal at Jordan.

And he was like, this is to go so against our culture, so against our ethics, so against

our, the way we want to operate.

So he created these scenarios, like it became the impetus for him to totally change the

way he trained his staff.

Everything became a if then scenario.

If this happens, this is how we handle it.

If this happens, this is how we handle it.

What confidence is has nothing to do with winning or the leaderboard.

What confidence is is knowing that you giving your best efforts is enough.

Today I wanted to sort of recreate something that I saw happen last week, most last week,

at the coaches meeting here at CIFINY.

It was the first time I had seen it.

I think it was maybe the first or second time you guys actually sort of run through this.

But I was really curious about it.

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