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It's Rico Daily. I'm Adam Clark Estus. If you shopped for a new home recently,

chances are you used an app called Zillow. It's one of the most popular ways to find a

house or a new apartment. And for years, the service has been essential for folks trying to

list their house for sale. Recently, Zillow took it one step further. The company didn't just

help people sell their houses. Zillow started buying the houses itself. After all,

selling a house is a lot of work. You have to hire an agent, get an appraisal, do paperwork,

it's a lot of steps. So Zillow said, just sell your house to us. You get money and will worry

about the rest. The company was very bullish on this project. I mean, going back to, you know,

December, it was really all guns blazing. You know, we're growing really fast. That's Pat Clark,

a real estate reporter for Bloomberg, who's been following what started out for Zillow as a

promising business venture. But recent days, it's all come crashing down.

In your reporting, you describe this business as Zillow's home flipping operation. For folks who

don't know, what is home flipping? Traditionally, home flipping has been, you go out and you buy a

house. You rip out the old carpet in, you update the kitchen appliances, you try to sell it for

more than you bought it for. Traditionally, it was a business where you went and looked for people

who were in trouble, you know, somebody who was old and sort of no longer able to keep up with

...