All right, so we're going to talk about how customer service is actually your marketing, or it's a big piece of your marketing.

So those are you that can see on YouTube right now, you can see my screen, but I'm going to read off what's happening here

and Neil feel free to tell me if I missed any gaps. So this is a post from someone.

This guy's name is Jason Mills. This is on Twitter or X. So he says thanks, H-R--S now it's time for me to decide whether to make

the switch and this is not a good way to treat five-year plus customers and he's like is it

time to move the SEM rush and in a screenshot what it says is in a true. It's an H. R. F. dashboard and at the top of it in red it says action required by November 20th, 2023

Your legacy plan support is ending basically saying you need to upgrade aka pay us more money and so if

I scroll down you know you probably remember this guy Ronnie the the watch guy remember in

yeah yeah so right right he's like did that six months ago to be honest and worked out better for me in a long run

so he's basically supporting a H-R-S right but what happens here is that everyone just starts to

so happens here is that everyone just starts to, so atros jumps in and then they're like, oh please see this announcement, don't hesitate to reach out if you have additional support concerns,

blah blah blah. And then he's like, I can can't see I'm in the top 15% of usage and then people start piling into this this Twitter thread and the way this is managed I love a trust by the way and we both love Tim Solo I think it's great

but I think the way this was managed was not ideal and so more and more people

jump in or say oh I'm making the switch to Semrush, you know, love H-S, but I made the switch.

And so that's why we wanted to talk about how customer service can be a major impact when it comes to your marketing.

The founder says based on your screen,

a trust is preparing to stop renewing around 15% of legacy subscriptions

consuming the most data so we can serve everyone else, oh you just switch your screen.

Not made it bigger.

Everyone else better.

So, pretty much what they're saying is if you're a heavy user, we're stopping

to support you, whether it's due to cost or whatever it may end up being but it's

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