Your Customer Force Should Become Your Sales Force
Wealthy Way
Ryan Pineda
4.9 • 2.2K Ratings
🗓️ 25 August 2024
⏱️ 13 minutes
🧾️ Download transcript
Summary
Your best sales team? Your satisfied customers. When you prioritize their experience, they become your most powerful advocates.
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About Ryan Pineda:
Ryan Pineda has been in the real estate industry since 2010 and has invested in over $100,000,000 of real estate. He has completed over 700 flips and wholesales, and he owns over 650 rental units. As an entrepreneur, he has founded seven different businesses that have generated 7-8 figures of revenue.
Ryan has amassed over 2 million followers on social media and has generated over 1 billion views online. Starting as a minor league baseball player making less than $2,000 a month, Ryan is now worth over $100 million. He shares his experiences in building wealth and believes that anyone can change their life with real estate investing.
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Transcript
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| 0:00.0 | Yeah, your customer force should become your sales force. |
| 0:03.2 | And here's the thing. |
| 0:04.3 | If they are not, your product sucks. |
| 0:07.1 | You're not doing as good of a job as you think. |
| 0:08.9 | Yeah. |
| 0:09.7 | You might be a great salesperson or a great marketer, |
| 0:12.0 | but yeah, you know at at worst you're a |
| 0:16.0 | good marketer or a good salesperson most likely you're delivering what they expect but you are not over delivering you are not |
| 0:27.4 | blowing their mind you are not exceeding their expectations you know what happens if you blow someone's mind you know what happens if you blow someone's mind? |
| 0:34.0 | You know what happens if you exceed their expectations? |
| 0:36.0 | You know what happens when you over deliver for someone? |
| 0:39.0 | The law of reciprocity kicks in and they want to help you plus they feel obligated to |
| 0:46.4 | tell their friends and family about you yeah because we feel obligated to share |
| 0:51.2 | amazing experiences whether I go to a restaurant that blows my mind, |
| 0:54.4 | I watch a movie that blows my mind, I listen to a song that makes me cry, if I have an amazing |
| 1:00.6 | epic experience, The human psyche is wired to share and tell people about it. |
| 1:09.8 | So if that's not happening, it's because your product is mediocre at best. |
| 1:16.0 | Ooh. |
| 1:18.0 | It's not good. |
| 1:19.0 | No, it's not good, right? |
| 1:20.1 | So we've had, we've helped 14 people become New York Times best-selling authors. |
| 1:24.0 | Ten of our clients have grown their average income, |
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