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99% Invisible

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99% Invisible

SiriusXM Podcasts and Roman Mars

Design, Arts

4.827.5K Ratings

🗓️ 28 October 2025

⏱️ 30 minutes

🧾️ Download transcript

Summary

What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren’t accidents but part of the plan?

Transcript

Click on a timestamp to play from that location

0:00.0

Hello, Bay Area Beautiful Nerds.

0:05.8

Join me Monday evening November 3rd at the Alamo Draft House in the Mission in San Francisco

0:10.9

for a special screening of the brilliant documentary Drop Dead City, followed by a Q&A with me and the filmmakers.

0:18.7

If it sounds familiar, Drop Dead City is the movie

0:21.0

that Elliot and I covered a few weeks ago

0:23.0

as part of our Power Broker series.

0:25.4

Now, I don't do that many live events these days,

0:27.5

so I hope you'll come hang out with me at the movies

0:29.8

on Monday, November 3rd.

0:32.1

Tickets are cheap, they're under 13 bucks.

0:34.4

Sign up for your seat using the event link in the show notes

0:37.3

or on our website, 99PI.15. Sign up for your seat using the event link in the show notes or on our website,

0:39.1

99PI.org.

0:43.2

This is 99% Invisible. I'm Roman Mars.

0:49.3

Last time, reporter Chris Con left his apartment in San Francisco on a simple errand to pick up his dog Rosie from his brother's house.

0:57.6

It was a sunny, beautiful Saturday afternoon as Chris drove down Bayshore Boulevard in his fairly new Ford Escape.

1:07.7

And I'm going about 40 and all of of a sudden, out of nowhere, the car shuts off.

1:15.6

The steering locks up. The power brakes die. You can't do anything. And, you know, there's not really

1:20.8

emergency brakes like there used to be. So I'm just, like, rocketing down Bayshore, and up ahead,

1:26.6

I see the road sort of bend, and there's there's like a little bit of an area where one would fly off.

1:32.5

I didn't know what to do.

1:33.7

I actually started like reaching for the handle, you know, the door handle.

...

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