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Today in Focus

Yasser’s story: the Syrian refugee who lived with me

Today in Focus

The Guardian

Daily News, News

4.65.7K Ratings

🗓️ 20 December 2024

⏱️ 35 minutes

🧾️ Download transcript

Summary

Helen Pidd speaks to her former lodger, Yasser, a Syrian refugee contemplating moving back home. Help support our independent journalism at theguardian.com/infocus

Transcript

Click on a timestamp to play from that location

0:00.0

This is The Guardian.

0:08.6

Today, nine years ago, a Syrian refugee moved into my home.

0:14.1

And now, he's weighing up whether to return to his.

0:23.0

Today in Focus is supported by Salesforce.

0:28.3

What if your workforce had no limits?

0:32.1

After all, every business has more jobs to be done than people to do it.

0:37.2

Well, Agent Force helps companies build AI agents that work together with humans to drive

0:44.3

customer success and improve relationships.

0:47.3

Agent Forces trusted AI agents can assist, take action autonomously, support your customers 24-7 and then hand over

0:58.1

seamlessly to your employees, whether they're in sales, customer service, marketing or commerce.

1:05.2

Your business could join the many that are already using AI agents to augment their employees

1:10.7

with agent Force.

1:12.6

Search Salesforce Agent Force to learn more.

1:17.3

Agent Force, what AI was meant to be. Hello,

1:39.0

How's it going. Hi, nice to see you.

1:46.3

This is Yasser, a teacher who moved into my spare room after fleeing from Syria during the 2015 refugee crisis.

1:49.9

Nine years ago, we lived together for six months.

1:52.8

I think you saw me most of the time sad.

1:54.5

And now you can see the smile.

1:56.2

So that's the feeling.

1:58.2

So it's telling you.

2:03.1

You can't imagine how we are happy about this moment.

...

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