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The Talk Show With John Gruber

XCIX: ‘The Smoker Channels’ With Merlin Mann

The Talk Show With John Gruber

John Gruber

Technology

3.63.6K Ratings

🗓️ 7 November 2014

⏱️ 159 minutes

🧾️ Download transcript

Summary

Very special guest Merlin Mann returns to the show to talk about Comcast customer service, cable-cutting, Marlins Man (no relation) and his showboating-spectator predecessors, and the state of podcasting today. Also: daylight saving time and Roman numerals.

Transcript

Click on a timestamp to play from that location

0:00.0

Hello. Hello, how are you? I'm good. How are you? You sound alright. How do I sound? You sound you sound surprisingly good.

0:09.3

Is this is this LTE? This is LTE. You're kidding. No. Oh man. It's Verizon. Good old Verizon.

0:18.4

So the backstory is that we've stopped looking at this picture. We were supposed to record 36 minutes ago and I was I was going to

0:29.9

be ready when all of a sudden my home internet went out and just like a hard stop like nothing loaded and then I started getting activation

0:41.5

peds like what you would get if you don't pay your bill. No more like if you have a brand new like brand new stuff you know like you just

0:49.9

moved into the cable town like you just moved here you got your Comcast box this is what you see but like actually trying to do the

0:58.0

activation doesn't doesn't do anything. And so you had the good idea we're texting and you told me to use my phone go to the Comcast site and see if they tell you that

1:07.4

there's an outage and it it worked I logged into my Comcast account and it gave me a message here that says hello John John all caps John is in all caps

1:20.3

and out it just been reported in your area we expect this to be resolved by today and then you you can describe I sent this to you

1:28.7

yeah we'll include this image in the show notes or it's somehow in the art so everybody all of you deserve to enjoy this but Merlin for the

1:36.6

historical record can you describe this image. Sure sure I think it's it's clearly it comes from the same grand

1:45.4

tradition as the blinking under construction Jeff from back in the day. I guess the primary feature is a big white van that says X

1:55.8

finity on it right close enough right this is this is going to be a repair guy and then a picture of stock art guy in a red and black

2:03.2

check shirt with a heart hat climbing a yellow ladder right so so so far so good it's an image to show you that you expect this to be

2:12.0

resolved by today it gets interesting though because the ladder is situated with a very strange incorrect drop shadow he's basically it appears to be about to fix

2:23.6

an 11 foot high orange safety cone. It's a lot higher than 11 feet I think I think it's about a 15 foot safety guy the guys there's there's one

2:32.6

orange construction cone on the right side of the page that's upright that's at least 10 feet high and another one another safety

2:37.7

next to it that's fallen over and this guy on a ladder is he's on a ladder and he's he's behind the cone he's probably about five feet

2:46.5

behind the cone climbing a ladder. Oh and did I mention there's also a dog chasing a cat. And then the really subtle part is in the

2:56.7

upper right hand corner for reasons I'm not entirely sure of there's a bird flying by. You do you really have to see it to appreciate but he looks he

3:06.2

looks like he's there to fix the safety cone and anyway they're working on that. Why why why is there why is the time to put a drop

3:25.9

shadow on everything they aren't right the drop shadow on the ladder has no relationship with the cone that he's theoretically fixing it's just a drop

...

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