Workers aren't getting what they want from AI

Marketplace Tech

Marketplace

News, Technology

4.5 • 1.3K Ratings

🗓️ 25 August 2025

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

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Summary

A survey of about 1,500 workers showed AI has been a useful tool for repetitive work. But some respondents want more — sometimes, more than the technology is capable of.

In this episode, Marketplace’s Meghan Mccarty Carino speaks with Stanford economist Erik Brynjolfsson about the disconnect between workers' wants and AI's current role in the workplace.

Transcript

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0:00.0	Ever notice that purple shop button at checkout?
0:03.5	The one that makes buying online effortless.
0:05.8	That's Shopify.
0:07.0	And it doesn't just make shopping easy.
0:08.8	It makes starting a business easy too.
0:11.1	Shopify is proud to power many sources of UK e-commerce,
0:14.9	from brands like Mattel and Jimshark to new entrepreneurs.
0:18.4	No coding?
0:19.3	No problem.
0:20.3	Shopify's ready to use templates help you create a
0:23.1	stunning online store instantly. Manage everything in one place, from inventory and payments to
0:28.2	analytics and marketing. Get the word out fast with built-in email and social tools to attract
0:33.6	and retain customers. And that purple shop button, it's why Shopify has the highest converting checkout on the planet.
0:40.3	Your customers already love it.
0:42.2	If you want to see less carts being abandoned,
0:44.6	it's time for you to head over to Shopify.
0:47.3	For your £1 per month trial and start selling today at Shopify.com.
0:52.0	com.uk slash try.
0:53.4	Go to Shopify.com.uk.uk slash try. Go to Shopify.com.ukuk slash try. Shopify. Shopify.com.U.K.S. Workers have ideas about how to use AI, too, you know. From American Public Media, this is Marketplace Tech. I'm Megan McCarty Carrino.
1:26.1	The conversation about AI and workers often turns to which ones the technology could replace rather than what humans want from the tools on the job.
1:30.1	Recently, researchers at the Stanford Institute for Human-centered AI asked about 1,500 workers
1:36.0	and found that AI was a useful tool for repetitive work, but respondents wanted more.
	...

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