You're listening to a podcast from Blogging Heads TV.

Hi, Mickey.

Hey, Bob.

So I keep getting these, these one after another, these incomprehensible instructions for how to vote. This one says options for

returning your vote by mail. It has three options, but it's completely unclear whether I have to

vote by mail or not. Is there a regular election coming or not? There's a little thing about

safe and accessible in-person voting options in the left on the right-hand side,

but it clearly don't really emphasize it. Then I got another one saying, all registered voters

have been mailed a vote-by-mail ballot, vote-by-mail ballot, vote safely at home, make your voice heard,

has no mention of in-person voting at all.

And they're all sort of done in this sort of Gen Z sort of new format where things are sort of

floating on white space and it's not clear where you should go. And then, funny, I get something

that says, wait, there's more.

At the in-person vote center, press the button to review all choices.

So it turns out there is an in-person vote center.

Who knew?

Anyway, go ahead.

You know what, the people who designed that lack?

Two words, one of my favorite terms.

Cognitive empathy?

You got it.

They failed to put themselves in the shoes of the average person who would open that

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