Will Guidara on The ROI of Unreasonable Hospitality | #627

The Meb Faber Show - Better Investing

The Idea Farm

Management, Investing, Business

4.8 • 978 Ratings

🗓️ 17 April 2026

⏱️ 51 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today’s guest is Will Guidara, author of the New York Times Bestseller Unreasonable Hospitality and former co-owner of Eleven Madison Park, which was named the Best Restaurant in the World. He is a Co-Producer on the Emmy Award-winning series The Bear. His new book, Unreasonable Hospitality: The Field Guide comes out this month. In today’s episode, Will discusses how unreasonable hospitality can turn routine service into memorable human connection. He explains why unreasonable hospitality is less about grand gestures and more about intentionality, creativity, and empowering teams to take ownership of memorable customer experiences. To close, Will shares how small acts of care can transform relationships, culture, and loyalty across financial services. (0:00) Starts (2:28) Will Guidara on Unreasonable Hospitality (8:18) Implementing this philosophy in your organization (17:11) The importance of admitting mistakes (26:15) Examples of unreasonable hospitality (37:37) Will's conferences ----- Sponsor: Want to learn more about 351 Exchanges? Visit the ⁠Alpha Architect 351 Education Center⁠ for use cases, tools, FAQs, upcoming launches, and more. Investments in securities entail risks, including possible loss of principal and are not suitable for all investors. ----- Follow Meb on X, LinkedIn and YouTube For detailed show notes, click here To learn more about our funds and follow us, subscribe to our mailing list or visit us at cambriainvestments.com ----- Follow The Idea Farm: X | LinkedIn | Instagram | TikTok ----- Interested in sponsoring the show? Email us at Feedback@TheMebFaberShow.com ----- Past guests include Ed Thorp, Richard Thaler, Jeremy Grantham, Joel Greenblatt, Campbell Harvey, Ivy Zelman, Kathryn Kaminski, Jason Calacanis, Whitney Baker, Aswath Damodaran, Howard Marks, Tom Barton, and many more. ----- Meb's invested in some awesome startups that have passed along discounts to our listeners. Check them out here! ----- Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

Click on a timestamp to play from that location

0:00.0	I don't care what you do for a living.
0:01.3	You can make the choice to be in the hospitality industry
0:03.9	simply through deciding to be as relentless
0:07.5	and as creative in pursuit of how you make people feel
0:10.9	as anyone who has achieved any level of success.
0:14.2	Hospitality is just being creative and intentional
0:17.8	in pursuit of relationships.
0:20.1	Not only does it feel good, but it's the greatest competitive advantage available to us.
0:25.3	It can also have an impact, not just taking the good parts of an experience in making them better
0:30.8	or the bad parts of making them less bad, but just seizing on the parts of an experience
0:36.9	that no one has ever even really considered
0:38.7	and making them matter a little bit. I was loved to use five guys and how they give out peanuts
0:44.1	when you're waiting for the food as an example. They're the only fast food chain that I know of
0:49.2	that had the wherewithal to recognize that the time spent waiting for your burger to be cooked
0:53.1	as a touch point in the experience.
1:01.5	Welcome to the Medfavor show, where the focus is on helping you grow and preserve
1:05.2	your wealth. Join us as we discuss the craft of investing and uncover new and profitable
1:09.4	ideas, all to help you grow
1:10.9	wealthier and wiser. Better investing starts here. Met Faber is the co-founder and chief
1:15.8	investment officer at Cambria Investment Management. Did it industry regulations, he will not
1:18.9	discuss any of Cambriy's funds on this podcast. All opinions expressed by podcast participants
1:22.5	are solely their own opinions and do not reflect the opinion of Cambria investment management
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from The Idea Farm, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of The Idea Farm and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.