Hello, you're about to listen to a BBC podcast, so I'd like to tell you where you'll find more just like it.

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Whether that's developing fresh formats or facilitating eye-catching artwork, I helped project manage all the details that make our podcast stand out.

At the BBC, we've got access to storytellers

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journalists, no podcast or day, looks the same here. So no matter what you like, check out BBC

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Welcome to TechLife, the program about technology and how it affects all our lives.

I'm Chris Valence. On today's show, how would you feel about speaking to a robot on the phone when you call a

company? We'll talk to the boss of one firm developing AI-powered voice agents that are happy to help, day and

night. Demand for conversational care far exceeds what a company can reasonably provide. There's

just not enough agents, there's not enough expertise to be able to satiate that demand. Voice agents

change that equation because they're absolutely unlimited.

But what does this mean for human call center workers?

For a worker like me, I would say, I mean, eventually AI would replace us.

Also on the program, how Google data tracking Africa's changing towns can help with vaccination

initiatives, and how one small city became home to two of the biggest streaming giants

in the world.

We have over 150 artists now.

This year alone, they're going to do over a billion streams across all

platforms. That's all to come on today's tech life. It's a sad fact, but right now, some of you will be on the telephone,

and during something that we imagine might sound a bit like this.

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