Why you should be wary of AI and your insurance claim

Recode Daily

Recode

Society & Culture, Science, Technology

4.6 • 1.3K Ratings

🗓️ 2 June 2021

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

Have you heard about Lemonade? The insurance company, not the drink or the album by Beyoncé. Lemonade is an insurance company that prides itself for being technology-forward, and promises to process claims efficiently thanks to chatbots and artificial intelligence. In fact, the company is so proud of its technology-driven mission that it tweeted about how it uses AI to review insurance claims. And, no surprise, it didn’t go over well. Here to explain the saga is Recode’s Sara Morrison (@saramorrison). References: Read Sara’s story here. Enjoyed this episode? Rate Recode Daily ⭐⭐⭐⭐⭐ and leave a review on Apple Podcasts. What do you want to learn about on Recode Daily? Send your requests and questions to recodedaily@recode.net. We read every email! Subscribe for free. Be the first to hear the next episode of Recode Daily by subscribing in your favorite podcast app. Learn more about your ad choices. Visit megaphone.fm/adchoices This episode was made by: Host: Adam Clark Estes (@adamclarkestes) Producer: Sofi LaLonde (@sofilalonde) Engineer: Paul Mounsey Support Recode Daily by making a financial contribution to Vox! bit.ly/givepodcasts Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	Support for this show comes from visible wireless.
0:04.2	They say mystery is the spice of life,
0:06.9	but who needs mystery on your wireless plan?
0:09.6	With visible, what you see is what you get.
0:12.2	A one-line plan with unlimited 5G data,
0:14.8	powered by Verizon for just $25 a month,
0:17.2	taxes and fees included.
0:19.1	Switch today at visible.com.
0:21.3	For data management practices and additional terms,
0:23.4	visit visible.com.
0:25.1	In times of traffic, your data may be temporarily slower
0:27.8	than other traffic.
0:28.9	Mobile hotspot capped at 5 megabits per second.
0:31.4	5G access requires a 5G capable device
0:33.5	and a 5G coverage area.
0:46.6	You may have heard about Lemonade.
0:48.6	If you haven't, it's a technology-based insurance company
0:51.6	that promises to process its claims quickly
0:54.0	and efficiently thanks to the help of chatbots
0:56.6	and artificial intelligence.
0:58.7	The company is so proud of this tech
1:00.7	that it recently dedicated an entire Twitter thread
	...

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