This is Planet Money from NPR.

This is a story about what happens when you get between a grandma and her grandkids.

The grandma in question is Dolores Williams.

Can I ask how many grandkids you have?

I have at the moment 14.

You have 14 grandkids.

It's wonderful, yes.

It's 2015 when the story starts.

Dolores is retired and she's living in Washington State.

I was off the grid almost.

You were living in the woods.

Basically in the woods.

Far away from those beloved grandkids.

So Dolores wants photos of those grandkids everywhere.

And to save herself money and time and frustration, she wants to print the pictures herself.

So she goes shopping for a new printer and she's a very savvy technology consumer.

She worked in IT for a decade.

Because you were the one who had to go open up the printer and make sure it worked.

Yes.

And take it apart sometimes and put it back together.

I was very good at doing that.

She shops around and decides on an HP printer because she used them at work and she thinks

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