Why patients are getting hit with surprise hospital fees for routine medical care
PBS News Hour - Segments
PBS NewsHour
4.1 • 1K Ratings
🗓️ 12 April 2025
⏱️ 8 minutes
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| 0:00.0 | The next time you go to the doctor's office, you may not know whether or not they're affiliated with a hospital system. |
| 0:07.7 | If they are, your bill for a routine visit may include some surprising extra charges, fees that go to the hospital, even if you never stepped a foot inside it. |
| 0:16.7 | Special correspondent Megan Thompson has our report. |
| 0:20.0 | In 2016, Jess Ayers and her family move from New Jersey back to her home state of Minnesota. |
| 0:25.6 | Ayers said about making appointments with new doctors for her three children, especially her daughter who needed regular eye exams. |
| 0:32.6 | She was diagnosed with strabismus, which is essentially a lazy eye. |
| 0:35.6 | So they took her to an ophthalmology practice |
| 0:38.4 | at this clinic in Minneapolis that had been recommended by their old doctor in New Jersey. |
| 0:43.4 | After the checkup, Ayers was surprised to receive two bills, one for the physician's fee, |
| 0:49.0 | and one for hospital charges totaling $176. It was very puzzling and frustrating. |
| 0:57.0 | Had you gone to a hospital? |
| 0:59.0 | No, we had not gone to a hospital. |
| 1:01.0 | Right. This was a doctor's office. |
| 1:03.0 | Ayers discovered the doctor's office was part of a hospital system called M Health Fairview, |
| 1:08.0 | one of the largest health systems in the state. |
| 1:16.3 | So Ayers, who works in health care communications, had to pay something called a facility fee. |
| 1:19.5 | I was dumbfounded because I'd never heard of it. |
| 1:23.6 | And having worked in health care for a long time, I was taken aback. |
| 1:29.5 | She's not alone, says Christine Monaghan, an expert on facility fees at Georgetown University's Center on Health Insurance Reforms. Facility fees are particularly pernicious because that are these |
| 1:35.2 | high, often surprising bills that are not really adequately covered by our insurance. |
| 1:41.5 | Monaghan says hospitals have traditionally charged facility fees to help cover |
| 1:45.5 | their overhead costs, but more and more, they're charging the fees for routine outpatient care. |
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