It's the Brian Larisov on WNYC. Good morning again, everyone. So last year, nearly 3.7 million

911 calls in New York City were assigned to the NYPD.

That averages out to about 14,000 a day.

But here are a few things about those calls that stand out.

Only about 28% of crime-related calls were actually reported as crimes in progress.

And more than a half a million calls involved harassment, verbal conflicts, or disputes

between two or more parties.

This comes from a new analysis by the Vera Institute of Justice, the Criminal Justice Research

and Policy Organization.

The Vera Institute looked at what New Yorkers are actually calling 911 about, and whether the city's emergency response

system, and this is the important part, whether the city's emergency response system is set up

to send the right kind of help, and if Mayor Mamdani has something in mind that can improve it.

Our guest is Daniela Gilbert, director of the redefining public safety initiative at the Vera

Institute of Justice, and she previously worked in the mayor's office of community mental health

and at the New York City Police Department itself and served on the transition

team on community safety for mayors around Mubdani.

Daniela, thanks for coming on WNYC today.

Hi.

Hi, Brian.

Thank you so much for having me.

And listeners, we're going to open up this segment to you as well.

First of all, any 911 operators or dispatchers listening who want to talk

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