Why Many 911 Centers Struggle to Locate Cellphone Callers

WSJ Tech News Briefing

The Wall Street Journal

Tech News, News

4.3 • 1.7K Ratings

🗓️ 15 August 2023

⏱️ 11 minutes

🔗️ Recording | iTunes | RSS

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Summary

Many 911 call centers throughout the country still rely on decades-old technology that uses landlines. That means dispatchers can have a hard time locating a caller and can’t receive texts or pictures. WSJ CIO Journal reporter Isabelle Bousquette joins host Zoe Thomas to explain how this happened and what can be done to modernize their communications infrastructure. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Welcome to Tech News Briefing, it's Tuesday, August 15, I'm Zoe Thomas for the Wall
0:09.5	Street Journal.
0:11.0	A lot of homes in the US ditched their landlines years ago.
0:16.0	But many emergency call centers in the US still operate on this type of technology.
0:21.8	And that's leading to mis-routed calls and slower response times.
0:26.8	Our CIO Journal reporter Isabel Busquet is going to join us to explain how 9-1-1 call
0:32.2	centers are working to catch up to cell phone technology.
0:36.5	And what stands in the way of those efforts.
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1:03.1	But first, the head of Amazon's devices team is stepping down.
1:07.8	David Limp who oversees Amazon's Alexa and a portfolio of other services and gadgets plans
1:13.6	to retire in the coming months.
1:15.8	He's been at the company for more than 13 years.
1:19.0	Limp's division has struggled to make money and has been a target of cost cuts over the
1:23.4	last year.
1:24.6	His planned exit marks another disruption for the core of the e-commerce giant senior
1:29.4	leadership.
1:30.6	Since Andy Jassy took over as chief executive two years ago, a number of key figures at
	...

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