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The Game with Alex Hormozi

Why LTV's Are Important In Business | Ep 686

The Game with Alex Hormozi

Alex Hormozi

Entrepreneurship, Education, Business, How To

4.94.4K Ratings

🗓️ 18 March 2024

⏱️ 14 minutes

🧾️ Download transcript

Summary

Watch the YouTube video of this episode HERE

"You will know and understand what your cap rate or your hypothetical max is for your business simply by doing the math." Today, Alex (@AlexHormozi) breaks down three primary methods for calculating customer Lifetime Value (LTV) — lifetime earnings, churn rate, and sales velocity — and their impact on strategic business decisions. The discussion emphasizes the importance of LTV in projecting business growth, enhancing customer acquisition strategies, and improving profitability, making it a must-listen for businesses aiming to optimize their growth trajectory.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:54) - Three different ways to calculate LTV

(1:21) - The significance of LTV in business growth

(2:19) - Calculating LTV based on churn

(4:23) - Calculating LTV based on sales velocity

(6:19) - The impact of LTV on business decisions

(10:18) - Strategic business decisions based on LTV

(12:23) - Conclusion: The power of LTV in business scaling

Follow Alex Hormozi’s Socials:

LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition 

(This episode is a re-run. Original airdate was on May 19, 2022)

Transcript

Click on a timestamp to play from that location

0:00.0

but all of it gets around to answer the simple questions is how much a customer

0:02.3

worth to us and then from there we can make better decisions and so when we're looking

0:06.2

at companies we want to see companies with strong LTVs or the potential to have strong LTVs

0:10.0

so that in the future we could spend more in the acquisition and scale.

0:13.3

Welcome to the game where we talk about how to sell more stuff to more people in more ways

0:20.0

and build businesses worth owning. I'm trying to build a billion dollar thing with acquisition.com.

0:24.4

I always wish Baysos, Musk, and Buffett had documented their journey,

0:27.2

so I'm doing it for the rest of us. Please share and enjoy.

0:29.6

So I was talking to an entrepreneur who'd apply through acquisition.com to potentially become a portfolio company and one of the questions that I asked him on the call was,

0:39.0

so what's your LTV? Like how much, you know, how much you make per customer over the lifetime.

0:42.6

And he honestly was like, I don't know what it is.

0:46.6

I know I should know, blah, blah, blah.

0:48.2

So I'm making this to that you know one of the most important metrics

0:51.3

in entrepreneurship, and I'll give you three different ways you can calculate it.

0:54.1

So the first one and the easiest one to do this is off of lifetime. The second way to do it is off of

1:00.8

churn and the third way is to do it is off sales velocity all right and I'll finish

1:06.1

with sales velocity because it's the one that I use most frequently but all of these are good ways of getting

1:10.1

it and it'll give you approximations and I'll explain how each of them is calculated.

1:13.2

Now as a quick side note the reason that this is so important if you don't know who I am

1:16.7

Accusure. I own it, we portfolio it is about a hundred million dollars a year. I just make these because I like doing this

1:20.5

and I'm a crazy person. So if you are a growing business,

1:23.8

this will underestimate your LTV,

...

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