Hey guys, welcome to another T-Rex talk.

I'm here with Kyle Bradshaw, who is the customer service manager, director.

Is that your leader?

Leader.

Customer service leader of T-Rex Arms.

He has been handling and running a team of now six to seven guys to answer all the

questions that roll in regarding product, product releases, product leaks, equipment

recommendations, warranty stuff, warranty stuff for other companies, just all kinds of

different messages and emails that come in. And what we want to do for the next hour is discuss some of the principles behind customer service,

some of the experiences he and I have both had in doing the job of customer service.

I have never done a customer service job before starting T-Rex Arms.

I don't believe, well, you did some.

You actually did some things.

Not directly. Not directly. I mean, you had the stuff in Franklin, which was a form of customer

service. But so we're both learning, you know, how to do this, you know, when we have a company

with all kinds of requests, all kinds of problems to solve. And so we want to talk about some of that, especially for those of you

that are thinking about starting a company, because one of the things that I think I've seen

the most, I think one of the biggest issues in the gun industry happens to be poor customer

service. And I'm saying that as a consumer. I'm not saying that as a gun influencer who gets

offered free stuff, whatever, no, as a

regular consumer who goes to companies and buys product, because I do that pretty much every

week, I deal with different companies and buy stuff from them. I have had all kinds of horrible

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