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HBR IdeaCast

Why Companies and Skilled Workers Are Turning to On-Demand Work

HBR IdeaCast

Harvard Business Review

Management, Business/marketing, Strategy, Entrepreneurship, Business/management, Hbr, Finance, Marketing, Communication, Innovation, Teams, Business, Business/entrepreneurship, Economics, Harvard, Leadership

4.31.9K Ratings

🗓️ 24 November 2020

⏱️ 25 minutes

🧾️ Download transcript

Summary

Joseph Fuller, professor at Harvard Business School, and Allison Bailey, senior partner at Boston Consulting Group, say that the Covid-19 pandemic is only accelerating a recent trend of companies turning to digital talent platforms for highly skilled workers. The need for agility and specialized skills has more firms seeking help with projects. Meanwhile, more workers are joining these online marketplaces for the promise of greater flexibility and agency. Fuller and Bailey explain how organizations can strategically employ this on-demand workforce to unlock value. With HBS researcher Manjari Raman and BCG partner Nithya Vaduganathan, they wrote the HBR article "Rethinking the On-Demand Workforce."

Transcript

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0:00.0

How do you navigate gender in your workplace?

0:04.0

HBR's fan favorite podcast Women at Work is back with personal stories, the newest research,

0:09.6

and practical advice on navigating divorce, disability, and career failures.

0:14.0

Listen for free to H.B.

0:16.0

Women at Work wherever you get your podcasts. Welcome to the HBR Ideacast from Harvard Business Review. I'm Kurt Nicken.

0:37.0

When you hear the words on-demand workforce or gig economy, the first thing that probably comes to mind is an Uber driver or maybe somebody who drops off an e-commerce package to your home, or maybe you think of a clerical temp worker

0:56.8

or a freelance designer. The reality is the market for on-demand workers is much bigger than that, and in recent years the demand for high-skilled workers that can be hired for projects is booming.

1:09.0

Dozens of companies with names like Top Tao, Catalan, Inocynov, Kaggle and Upwork have created online

1:16.7

platforms for workers such as software coders, manufacturing engineers, digital marketing

1:21.9

experts, and logistics specialists.

1:25.2

This has been fueled by rapid automation and digital transformation at companies, many of whom are

1:30.4

located outside of talent centers for these skills, but now there are also demographic

1:35.5

changes pushing this trend, and the COVID-19 pandemic only seems to be speeding it up.

1:41.7

But it's still early days. Most companies that hire just in time

1:45.4

workers are doing it on an ad hoc basis. They're just beginning to grapple with

1:49.9

what it means to be a company that works this way.

1:53.0

Here to talk through the trend and to give advice for companies and managers who want to be

1:56.7

strategic about this is Joseph Fuller, he's a professor of management at Harvard Business

2:02.1

School, and Allison Bailey is a

2:04.0

managing director and senior partner at Boston Consulting Group. They're co-authors of

2:09.3

the HBR article, Rethinking the on-demand workforce.

2:13.4

Joe and Allison, thanks to both of you for being here.

...

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