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The Indicator from Planet Money

Why are McDonald's ice cream machines always broken?

The Indicator from Planet Money

NPR

Business

4.79.5K Ratings

🗓️ 12 January 2022

⏱️ 10 minutes

🧾️ Download transcript

Summary

McDonald's is notorious for frequent malfunctions of its ice cream machine. What's behind those malfunctions and why is the government getting involved?

Transcript

Click on a timestamp to play from that location

0:00.0

NPR.

0:02.0

This is the indicator from Planet Money.

0:13.6

I'm Stacey Bannock-Smith, and I'm Brittany Kernen.

0:16.3

And I'm here to get to the bottom of the question that has been on everyone's mind.

0:20.8

You know what it is.

0:22.4

Why are McFlurry machines always breaking?

0:25.8

So McFlurry's, if you have not had the pleasure of eating wine, they are these delicious

0:29.6

frozen treats from McDonald's.

0:31.5

And it's basically like a, if you took a cup of soft serve vanilla ice cream and you

0:34.8

mixed in some kind of candy like Reese's Pieces or Oreos or something like that and then

0:39.4

removed like 50% of the ice cream density.

0:42.7

And these soft serve ice cream machines are so broken, so often it's become almost like

0:48.0

natural law.

0:49.0

According to TikTok at least.

0:51.0

Someone on Twitter even speculated that in the multiverse there are McDonald's in

1:06.8

another dimension where the ice cream machine is the only thing that works.

1:11.2

I want to go to there.

1:14.8

So basically there are just all these conspiracy theories out there.

1:18.1

And I sort of always wrote it off as like nothing.

1:21.4

This is video journalist Johnny Harris.

1:23.5

The McFlurry story came onto his radar last spring.

1:26.5

When I got an email and they said, Hey, I've got information on this.

...

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