This is the Guardian.

Today, wire energy companies forcing their way into people's homes.

My name is Cecilia Klingcheck. I'm 39 years old and I come from Hungary.

I've got a little girl, I've got a little daughter who's five years old and I've got my husband

and my mum, who's nine years old, just came recently to live with us from Hungary in August.

On the 7th of December, my mum and I came home and I looked on the floor in the kitchen and all

my daughters belongings, all her plates, cacquery, cups were on the floor and I looked on the counter

table and I saw a note. Something just clicked, you know, I was like, oh my god, somebody broke in.

That's exactly how I felt the first instant that I came in. Then I looked on the counter and that's

when I saw that SSE was in the property. Cecilia hadn't been broken into. What had happened was

her energy firm SSE Energy Services, which is owned by Ovo Energy, had gone to court to complain

that Cecilia and her family were several months late paying their bills. The company was granted

a warrant giving them legal permission to go into Cecilia's flat and change the way she pays for

her energy by installing a prepayment meter. How did it feel then when you realised what had happened?

When I came in, I went hysterical. I started crying. I am on medication for my own mental health

with things and this just put me down massively. I literally had a panic attack here. I don't know

what a prepayment meter looks like. I opened it and I saw that it has been changed. The cupboard was

ruined as well. I mean, my husband had to fix the cupboard. So you can see they literally,

they put it in because it's a different size and I looked at it like, okay, okay, so that's the

prepayment meter. Okay, so where's the card? Where's the card? How are we going to top up?

Prepayment meters work a bit like pay-as-you-go phones. You pre-load them with credit.

To top hers up, Cecilia would need a card, which Ovo didn't supply her with. And so for those first

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