meta_pixel
Tapesearch Logo
Log in
The Story of a Brand

Whitebox - Giving Brands a Logistics and Fulfillment Advantage

The Story of a Brand

Ramon Vela

Business, Entrepreneurship

5145 Ratings

🗓️ 24 August 2021

⏱️ 33 minutes

🧾️ Download transcript

Summary

**This episode is brought to you by MuteSix, Repeat, and CartText**

 

To Marcus Startzel of Whitebox, the COVID-19 pandemic was a preview of what the future holds for e-commerce businesses - the sudden emergence of near-ubiquitous choices for consumers to purchase their products. To meet that, the mastery of logistics and fulfillment - and the ability to adapt quickly - are critical skills.

In the second part of the interview with the Whitebox CEO, Marcus continues describing the brand's experience to push towards customer experience enhancement.

Whitebox helps brands so that they can compete with more prominent brands. Marcus says the profitable place for brands to sell is their website, but the challenge is the cost of fulfillment that takes a good percentage of the sales price. Acquisition cost, lifetime value of a customer, and profitability of orders matter to a brand.

Any brand that sells omnichannel eCommerce fits the customer profile of Whitebox. Whitebox wants to evolve modern commerce, empower its partners, and help brands grow sales and lower costs.

In part 2, Marcus talks about:

* Helping brands with fulfillment logistic side.
* What they do on the Amazon site.
* Whitebox’s customer profile - many of which consider themselves startups despite million-dollar revenues.
* His message.
* New launches.

Join Ramon Vela and Marcus Startzel as they break down the inside story on The Story of a Brand.

For more on White, visit: https://whitebox.com/

Subscribe and Listen to the podcast on all major apps. Listeners can also search for The Story of a Brand. Click here to listen on Apple Podcast or Spotify.

*

OUR SHOW IS MADE POSSIBLE WITH THE SUPPORT OF MUTESIX.

MuteSix is the leading agency in performance marketing.

They have been in this space for nearly eight years, growing and scaling the world’s most recognizable e-commerce brands with breakthrough creative, targeted media buying, and data-driven results in every step of the funnel.

They're currently offering listeners a FREE omnichannel marketing audit.

Their team of auditors will perform a deep dive analysis into your current marketing efforts and identify which strategies might be budget wasters and which strategies will improve performance.

The audit covers all digital marketing channels, including Facebook, Google, Email, Amazon, Snapchat, TikTok, Pinterest, Influencer, Programmatic, and Website CRO.

For your free digital marketing consultation, visit: mutesix.com/storyofabrand

*

This episode is also brought to you by CartText.

Are you interested in improving your Abandoned Cart Recovery rates?

Cart Text is Powered by real people, not bots, not AI, real people. Cart Text will contact & engage with your customers in real-time to make the sales you missed.

One by one, CartText will convert your abandoned carts, churned subscriptions, and billing-related issues using live agents + SMS. Real people, getting the job done.

To learn more, visit https://carttext.com/

*

This episode was brought to you by Repeat.

Repeat is the easiest way for your customers to reorder products they love.

Repeat will automate a frictionless reordering experience for the most significant part of a CPG brand’s customer base: The non-subscriber.

Repeat uses machine learning to analyze one-time shopper behavior, automates reorder notifications, and delivers personalized replenishment carts that aid in up-sell and cross-sell efforts.

The result? Higher LTV, better margins, and more insights on your best customers.

To learn more, visit https://signup.getrepeat.io/

Transcript

Click on a timestamp to play from that location

0:00.0

Recorded at Mute Six Studios, this is not your average entrepreneur or e-commerce podcast, and he's not your average host.

0:14.1

This is the story of a brand with your host, Ramon Vela.

0:21.3

First of all, I think he's just been such an amazing and great conversation

0:24.9

of a lot of times in one conversation I get to weave

0:28.0

nuclear-powered submarine into fulfillment.

0:31.6

So it's wonderful.

0:33.1

I think what I would say is, you know, we have a vision here, White Box, to evolve modern commerce.

0:42.5

We know the landscape is changing, and we know we can help deliver a better solution for brands.

0:47.8

Like you said, have folks compete with much, much larger entities.

0:53.4

But I would leave with our mission, which is to help brands grow sales and lower costs.

1:02.5

This episode is brought to you by repeat, the easiest way for your customers to reorder products they love.

1:09.8

Now, most vendors in the Shopify ecosystem will have you believe that subscription-focused

1:14.8

commerce is the key to customer retention for CPG brands.

1:19.1

But with monthly churn rates pushing 10% across the industry, repeat has a better way.

1:25.7

Repeat will automate a frictionless reordering experience for the largest

1:30.0

part of a CPG brand's customer base, the non-subscriber. Repeat uses machine learning to analyze

1:37.4

one-time shopper behavior, automates reordering notifications, and delivers personalized replenishment

1:43.9

carts that aid in upsell and cross-sell

1:47.1

efforts. The result, higher LTV, better margins, and more insights on your best customers. To learn more,

1:55.6

visit signup.com. Getrepeat.io. Again, that's signup.com. Getrepeat.com. Hey, don't forget to listen to part one of this

2:08.0

amazing feature. Now, let's get back to the story. Absolutely. And I think, you know, there are sort of two

2:16.0

components, you know, that work for that.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Ramon Vela, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Ramon Vela and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.