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HBR IdeaCast

Where McKinsey—and Consulting—Go From Here

HBR IdeaCast

Harvard Business Review

Business/marketing, Harvard, Hbr, Business/entrepreneurship, Marketing, Communication, Innovation, Strategy, Finance, Economics, Business/management, Teams, Management, Leadership, Entrepreneurship, Business

4.41.9K Ratings

🗓️ 6 January 2026

⏱️ 31 minutes

🧾️ Download transcript

Summary

How does an organization with 100 years of history stay relevant, adaptable, and forward-looking? Bob Sternfels, who runs McKinsey & Company as the Global Managing Partner, has led the company through a wave of recent challenges while trying to plan the road ahead for the consulting industry leader. He explains the balance he's aiming to strike between AI agents and human employees, how he's handled moments of scrutiny, and the ways in which he's been working to build trust both internally and externally.

Transcript

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0:00.0

Deal's not just another payroll platform.

0:03.1

It's one your team might actually enjoy.

0:05.1

H.R, IT, and payroll together finally.

0:08.0

Built in-house, built for peace of mind.

0:10.8

Visit D-EEL.com slash HBR podcast. I'm Adi Ignatius.

0:29.7

I'm Alison Beard, and this is the HBR Ideacast.

0:45.1

All right, Allison, this question's going to seem random, but I promise you it's not. What was your major in college?

0:54.3

I was a double major in journalism and politics at Washington and Lee University. Okay, I was history at Haverford, another liberal arts college. If you're like me, you probably figured that your majors equipped you well for something like journalism, but maybe not so well for something like management consulting, which has tended to recruit people who studied economics or engineering, you know, or business.

1:09.0

Yeah, I always thought of consulting and finance as a place

1:12.3

where sort of all the most ambitious, highest achievers, most capitalistic students wanted to go.

1:19.7

And those firms definitely focused on the Ivy League and the big universities.

1:25.2

The world is changing. We know that. AI is remaking everything, including the world of management.

1:30.5

And my guest today, McKinsey's global managing partner, has a lot to say about how it is

1:35.6

rethinking its business in this era.

1:38.2

So McKinsey already views its first AI agents as very much part of its workforce and is

1:43.1

rapidly expanding that part of its team.

1:45.7

But while AI is really good at linear problem solving, it's not so good at out-of-the-box thinking,

1:51.9

which means McKinsey is rethinking its talent needs. I'm not going to spoil it, but your

1:57.0

journalism politics double major might line up well with what the consulting giant is

2:01.9

increasingly looking for. So here's my interview with Bob Sternfels, Global Managing Partner at

2:06.7

McKinsey, which is celebrating its 100th anniversary this year.

2:15.1

So I want to start. McKinsey is turning, maybe has turned 100. HBR, by the way, we're 103.

...

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