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On Point | Podcast

Where and why tipping is changing

On Point | Podcast

WBUR

Talk Show, Daily News, News, Npr, On Point, Daily

4.23.5K Ratings

🗓️ 27 July 2023

⏱️ 48 minutes

🧾️ Download transcript

Summary

Chances are, you’ve noticed more and more businesses asking you to leave a tip – from coffee shops and breweries to take-out and drive-thrus. How did we get here? Sean Jung and Jeremy Price join Tiziana Dearing.

Transcript

Click on a timestamp to play from that location

0:00.0

This is on point, I'm Tisiana Deering in from Magna Chakrabardi. We've all

0:09.9

noticed more and more places asking us to leave a tip from bars and coffee shops

0:14.8

to take up places, ride-share apps, drive-thrues. There's a spakery that I just love.

0:20.3

I like to order from them and go pick up their food, their cookies. They've

0:25.2

enlisted the help of a third party, Grubhub. You have to go through the Grubhub app

0:31.5

and they ask for a tip. Now I'm the person who's driving to the bakery to pick up

0:37.9

the food. So who am I tipping? That's on point, listener John Urban. In Los Angeles

0:45.1

here's Paula Durant also in California. I recently made a reservation for an

0:51.2

airport shuttle. Before I could finalize the reservation and pay, it required a tip.

1:00.2

There was no choice in the matter. If you didn't fill in tip, you couldn't make

1:05.3

your reservation and pay for it. And I found that extraordinarily problematic.

1:11.7

I'm a good tipper, but I want the option of tipping for the service I'm offered,

1:17.4

not in advance of the service I'm offered. Now servers have noticed the confusion

1:22.4

too. Robert Sackelitz is in Minneapolis. Well, I work at a place that does a service

1:29.9

charge that tells people not to tip. And when I started working at this place, I was

1:39.4

all down for it, you know, a consistent paycheck. But then as time went on, you

1:45.1

realize there's no incentive to work harder. Hours get cut. And Liam Odian is a

1:51.4

career bartender and bar manager. Here's his suggestion. If everyone tipped an

1:56.4

extra dollar every time they went out or bumped their tip from 20 to 21% or 18

2:01.0

to 19% or what have you, it would be life-changing money for almost any

2:05.5

service employee. So how do we all navigate this new world of tipping and what's

2:12.2

behind this seemingly massive shift in tipping culture? Joining us now to help us

...

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