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WSJ Tech News Briefing

When the Chatbot Tells You What You Want to Hear

WSJ Tech News Briefing

The Wall Street Journal

News, Tech News

4.61.6K Ratings

🗓️ 5 August 2025

⏱️ 13 minutes

🧾️ Download transcript

Summary

AI chatbots have a tendency to flatter users—a term called AI “sycophancy.” And while it feels good, you may pay a high price for that praise. Malihe Alikhani, an assistant professor of AI at Northeastern University’s Khoury College of Computer Sciences, joins us to explain the risks. Plus, should you keep your digital secrets in a digital safe? Belle Lin hosts. Sign up for the WSJ's free Technology newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

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0:22.8

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0:27.7

slash setup welcome to tech news briefing it's Tuesday Augustth. I'm Bell Lynn for the Wall Street Journal.

0:40.8

You've got your computer passcodes, your banking details, passport, and other IDs, your insurance information.

0:47.6

But if it's all stored in different places, there's a better way. We'll tell you how to keep your documents accessible and safe.

0:55.5

Then, beware the chatbot that flatters. The idea of AI sycophancy is raising alarm bells

1:02.8

among researchers. We'll explain why. But first, digital secrets like tax numbers, passwords, blood type, and medications need a place to live.

1:15.9

You might not have thought of a digital lockbox or a password manager as the best place to store them.

1:22.8

But our personal tech columnist, Nicole Nguyen, says it just might be.

1:27.3

And she joins us now to make the case.

1:29.9

Nicole, what makes a password manager ideal for storing these digital secrets?

1:34.7

I have been putting non-logans in my password manager for years now. And every time I have to fill out a form online, I am like, I'm so glad that I invested the time to do this.

1:46.6

A password manager is very secure. Not all password managers are created equally, but zero

1:52.5

knowledge encryption password managers. So I'm talking like one password, dash lane, Apple's built-in

1:58.9

password manager tool, Bitwarden. These password managers encrypt your

2:04.2

vault and everything contained within, and only your master password can decrypt that vault.

2:10.7

And your master password is unknown to the company. So no employee or hacker could get to it

2:16.6

and get to your passwords.

2:18.2

So are also those the same reasons why it's considered safe to store our most sensitive data in a single place,

2:25.3

rather than maybe spread out across multiple places like you described?

2:29.2

Yes, exactly.

2:30.1

It's hands down the most secure way to store all of this data.

...

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