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On Point with Meghna Chakrabarti

When ransomware hijacks your health care

On Point with Meghna Chakrabarti

WBUR

Talk Show, Daily News, News, Npr, On Point, Daily

4.23.5K Ratings

🗓️ 3 July 2024

⏱️ 49 minutes

🧾️ Download transcript

Summary

Ransomware hackers are attacking health care systems in the U.S. and around the world. Why are health care networks so vulnerable?

Transcript

Click on a timestamp to play from that location

0:00.0

On the morning of May 8th, nurse Lisa Watson had just arrived at her hospital,

0:06.0

when pretty quickly it was clear that something wasn't right.

0:10.0

None of the patients could call in their breakfast trays.

0:14.0

So that was like the big first key that things were awry.

0:18.0

Lisa is an ICU nurse at Via Christie Ascension St. Francis Medical Center in Wichita, Kansas.

0:26.5

It progressed throughout the day. I wasn't there that whole day, but it progressed

0:30.9

throughout the day that charting wasn't working, code blue buttons weren't working,

0:35.6

any kind of way to alert somebody that there was a problem in the system wasn't working.

0:41.6

By the way, those code blue buttons that weren't working.

0:46.0

They're used to alert floor staff when an adult is having a critical medical emergency,

0:52.0

often cardiac arrest.

0:54.1

So whatever was going on, it was a big deal.

0:57.8

Lisa's Hospital is just one of the roughly 140 hospitals across 19 states and Washington DC that are operated

1:06.2

by the Ascension Healthcare Network.

1:09.3

The problem though wasn't just isolated to Wichita. Within hours many hospitals across one of America's

1:16.0

largest health care networks reported similar technological paralysis.

1:21.4

Ascension had been hacked.

1:23.0

Ascension Providence on 9 mile road in chaos on Wednesday.

1:27.0

Some patients were turned away at Wisconsin locations like Ascension St Joseph.

1:31.0

Essensions retail pharmacies in Florida cannot fill prescriptions at this time.

1:35.7

Its electronic medical record system, my chart is not available here in Metro Detroit.

1:40.4

In Central Texas.

...

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