When Feedback Fails: Repairing Relationships After Feedback is Ignored 6 | 33

Radical Candor: Communication at Work

Radical Candor

Careers, Relationships, Society & Culture, Business

4.7 • 740 Ratings

🗓️ 28 August 2024

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Feedback can be tough to give and at times even harder to receive. But what about when it’s ignored? Jason and Amy tackle a listener's challenging workplace scenario involving ignored feedback, toxic dynamics, and a strained relationship with their boss. Through role play, practical advice, and Radical Candor tips, they explore how to rebuild trust, address emotional wounds, and navigate difficult conversations when feedback isn't properly received. Get all of the show notes at RadicalCandor.com/podcast. Episode Links: Transcript Fears For Tears | Radical Candor Podcast 6 | 7 Navigating Emotional Reactions at Work | Radical Candor Podcast 2 | 16 Absentee Management Vs. Quiet Firing | Radical Candor Podcast 5 | 3 How To Apologize And Mean It | Radical Candor Podcast 6 | 22 Emotional Reactions At Work Are Awkward: Here’s How To Deal | Radical Candor When Your Employee Feels Angry, Sad, or Dejected | HBR Connect: Website Instagram TikTok LinkedIn YouTube Chapters: (00:00:00) IntroductionJason and Amy introduce the episode and outline the listener's challenging feedback scenario.(00:00:49) Listener's Story: Feedback IgnoredA listener's story about workplace toxicity and a strained relationship with their boss.(00:02:26) Insights on Conflicting PerceptionsThoughts on the listener's situation, drawing parallels with similar experiences.(00:07:57) Role Play: The Listener and the Neglectful BossA role-play of the scenario, with Amy as the listener and Jason as the unresponsive boss.(00:12:04) Analysis of the Role Play Reflecting on the role play, discussing the emotional challenges and complexities of the situation.(00:15:00) Strategies for Rebuilding the RelationshipPractical steps for the listener to rebuild trust and communication with their boss.(00:17:31) The Value of Regular Check-InsThe importance of scheduling regular one-on-ones to maintain alignment and trust.(00:21:17) Managing Expectations: When to Ask for an ApologyThe need for apologies versus focusing on practical solutions to improve the work relationship.(00:23:19) Radical Candor TipsActionable tips on managing feedback, emotions, and when to consider leaving a job.(00:25:56) Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Hello, everybody. Welcome to the Radical Candor podcast. I'm Jason Rosoff. I'm Amy Sandler. Kim is out today. Jason,
0:11.0	you and I are going to tackle a listener's question about how to approach a boss who first ignored
0:18.1	feedback, then gaslit our listener listener and is now freezing them out.
0:23.0	And if you are listening to this and are thinking, gosh, you would like us to answer one of
0:27.3	your own questions, go ahead, send it to podcast at radical candor.com.
0:34.5	Jason, what I thought we would do is I would read a couple of the paragraphs and then turn it over to you and then maybe we'd try to, uh, act this out, one of our role plays. What do you think? Okay. Sure. Let's do it. All right. I'll start. So this listener writes, I'm a senior manager in a business with two managers who report to me directly.
0:57.9	I've got a co-manager who has three managers who report to them. We've both been our positions for six months.
1:05.3	I was promoted within the team. They were hired externally. About four months ago, our team toxicity peak when I had enough of the gossip, ableism,
1:15.6	and bullying I was experiencing from my peers' managers.
1:19.7	I reported it to our boss, who didn't take me seriously until some of it came to a head
1:24.3	quite publicly, and as a result, we were all disciplined for our behavior.
1:30.4	Hmm. Hmm. There's a lot going on here. Yeah. It feels like one of those high school algebra questions,
1:38.4	it's like, if there are six managers traveling in a bus going this direction at this speed,
1:43.7	how many managers are left
1:45.2	are left over in the office to make your life miserable? Yeah, there's a lot of managers,
1:51.6	there's a lot of seeming toxicity. This person goes on and talks about the emotional pieces.
1:58.8	Do you want to pick it up from there? Sure. They continue. I am still hurt and feel that our boss dismissed my concerns. I want to give
2:06.9	him feedback because he still makes comments that I'm too emotional when I mention the situation.
2:11.2	I'm holding onto it because he keeps minimizing my experience. I know I had a part to play,
2:15.9	but honestly, I didn't know how to handle it at the time.
2:18.9	I have since stepped up to address things in the moment, and we all committed to giving feedback
2:24.5	when something happens. Yeah, I think, and, you know, we'll see how this plays out with some of the
	...

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