When cellphones fail, landlines are still a lifeline
Marketplace Tech
Marketplace
4.5 • 1.3K Ratings
🗓️ 22 February 2024
⏱️ 10 minutes
🧾️ Download transcript
Summary
AT&T is asking California regulators to be relieved of its obligation to provide basic landline phone service to anyone who wants it. “No customer will be left without voice or 911 service,” AT&T says, but Californians weighing in are, by and large, skeptical. Regina Costa, telecom policy director at the Utility Reform Network, an advocacy group, told Marketplace’s Lily Jamali that having a “carrier of last resort” matters.
Transcript
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| 0:00.0 | Is it the end of the line for landlines? |
| 0:05.0 | From American public media, this is Marketplace Tech. |
| 0:08.0 | I'm Lily Dramale. Before cell phones, a twisted pair of copper wires that linked our homes to the local phone company kept us all connected. |
| 0:27.0 | Today, in much of California, the Telecom Giant AT&T is still required to provide that basic landline phone service to |
| 0:35.3 | anyone who wants it. Now though AT&T is asking regulators for relief from that |
| 0:40.6 | obligation. The company says no customer will be left without voice or 911 service |
| 0:46.0 | Californians weighing in by and large or skeptical. |
| 0:50.0 | One from the city of Santa Rosa told regulators that in emergencies like recent |
| 0:54.8 | storms and fires of the last few years our only communication was through our |
| 0:59.8 | landline. Regina Costa of the Utility Reform Network, an advocacy group, says having a carrier of |
| 1:06.3 | last resort matters. |
| 1:09.2 | It means it can't pick and choose that it will provide service to some customers and not others. |
| 1:15.5 | It means the service is supposed to be reliable. |
| 1:18.7 | It means they can't pick and choose. |
| 1:20.8 | I'm going to put my money into this neighborhood, but I'm not going to put service into that |
| 1:25.7 | neighborhood. It's based on the notion that it is absolutely imperative for society that everyone in our nation has the ability to get |
| 1:37.8 | essential communication service for your |
| 1:45.0 | school, for communicating with your school, |
| 1:47.0 | for communicating with social service agencies |
| 1:50.0 | and other governments, |
| 1:51.0 | and especially in times of emergencies. |
| 1:54.0 | And who would be most affected by a change like this? |
... |
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