What the “grief tech” industry says about how we navigate loss
Marketplace Tech
Marketplace
4.5 • 1.3K Ratings
🗓️ 1 February 2024
⏱️ 8 minutes
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Summary
The universe of industries that make money off dying in this country is extensive, and tech entrepreneurs have managed to insert themselves into various corners of it. That’s all according to culture journalist Mihika Agarwal, who’s been reporting on the grief tech industry — including ghost bots, the chatbots that are supposed to help us process grief. Marketplace’s Lily Jamali spoke to Agarwal about her reporting.
Transcript
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| 0:00.0 | Death is big business and tech wants a cut. |
| 0:05.0 | From American public media this is marketplace tech. |
| 0:08.0 | I'm Lily Dramale. The universe of industries that make money off of dying in this country is extensive and tech entrepreneurs |
| 0:25.5 | have managed to insert themselves into various corners of it. See digital |
| 0:30.5 | estate planning. See also tools that help you crowd fund funeral costs. |
| 0:35.7 | There's even a startup backed by Mark Cuban that promises to turn a loved one's |
| 0:40.3 | ashes or hair into a diamond. That is according to culture journalist Mejika Agarwal, who's been |
| 0:47.2 | reporting on the grief tech industry, including ghost bots. These are chat bots that are supposed to help us process grief. She wrote about it for |
| 0:55.6 | Vox and says there is a wide range of options gaining traction right now. So on the milder side of the spectrum is apps like story file and hereafter AI that are essentially interactive memory apps. |
| 1:11.0 | They allow you to record interviews and then they introduce an AI-powered |
| 1:16.7 | element to make those interactive. So for instance if I was if I was planning my funeral and if I wanted my loved ones to have an |
| 1:25.7 | experience where they could ask me questions about what was your favorite food, what was |
| 1:30.3 | a memorable time in your life I would be able to answer back and then on the other |
| 1:35.3 | side of the spectrum are apps like you only virtual which essentially aim to |
| 1:41.9 | recreate the sense of the disease. |
| 1:44.7 | They're much more intense. |
| 1:46.6 | They don't have any disclosures about the app being fictional |
| 1:51.0 | or how they use privacy data and the founder basically says that grief shouldn't |
| 1:58.3 | exist as an emotion in a couple of years because of where we've reached from a technological standpoint. |
| 2:05.6 | And what are the ethical concerns that have been expressed about that view? |
| 2:10.7 | So obviously the ethics are really muddy around this, especially with the latter model, because |
| 2:18.1 | a vulnerable users most times aren't trying to figure out how their data is being used. |
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