What startups need to succeed | Scaling Your Startup S2 E10 with Intercom’s Des Traynor | E1234
This Week in Startups
Jason Calacanis
4.2 • 1.4K Ratings
🗓️ 18 June 2021
⏱️ 54 minutes
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| 0:00.0 | Hey, everybody. Hey, everybody. Welcome to season two of scaling your startup. This is episode 10. |
| 0:06.9 | What an amazing season we've had. If you want to watch all of these videos from some of the greatest |
| 0:13.8 | founders in the industry, you just go to this week and startups.com.sech scale. This week |
| 0:18.4 | is startups.com.sech scale. What I would recommend doing since we're all working from home is that |
| 0:23.8 | you take these 10 episodes and you have a watch party. Maybe you do one per week over 10 weeks or |
| 0:29.9 | two per week over five weeks with your team and you watch these together and you take notes or you |
| 0:37.2 | watch them on your own. You take your notes and then you have a conversation about it afterwards. |
| 0:41.3 | But this is some of the greatest advice you're going to get on topics including this season growth, |
| 0:48.4 | social media, copyrighting, critically important, sales, fundraising product, also critically |
| 0:53.6 | important. SEO and conversions, something that's very tactical but very important. How to build a |
| 0:59.6 | great culture and how to operate efficiently with low burn. We also get into customer success. But |
| 1:05.4 | today we're ending with a bang. One of the great product people is with us today. Am I a good friend |
| 1:11.5 | desk trainer of the CEO of Intercom? A company that has hit 150 million in revenue in 2020 and it's |
| 1:18.0 | probably much more in 2021. Des is going to share a brand new talk for the first time here, which is |
| 1:24.4 | his very best advice for seed and series A startups and he knocks it out of the park. I do some |
| 1:30.0 | Q&A with him at the end of the episode where we get into work from home and the efficiency that it |
| 1:35.6 | has brought about for running startups. But he really breaks down the importance of speed in a startup |
| 1:41.9 | and how to have a products customer fit discussion within your startup and make that your true |
| 1:49.5 | talks about interviewing users and defining important metrics, not hackable metrics, things you |
| 1:54.4 | can fake. And just everything you need to know about scaling your startup. It's really just the |
| 2:00.0 | cherry on top of a great season. Thank you to Emmy Award-winning producer Jackie for putting together |
| 2:04.8 | season two and thank you to our partners who sponsored this series, which millions of people will |
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