What Next: TBD | Tech, power, and the future - Will Southwest Be Held Accountable?

What Next | Daily News and Analysis

Slate Podcasts

News, Daily News, News Commentary

4.3 • 2.4K Ratings

🗓️ 6 January 2023

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Over the holidays, thousands of passengers were left stranded or delayed when Southwest Airline’s outdated re-booking software broke down. Who can be held accountable, and why don’t airlines invest more in their own infrastructure?

Guest: Heather Tal Murphy, business and technology reporter for Slate.

Host: Mary C. Curtis

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Transcript

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0:00.0	I've entered the Rick and Morty multiverse so many times at all for
0:04.4	that I don't know whether I'm Rick, Morty.
0:07.3	All myself.
0:08.5	Am I Rick?
0:09.6	Am I Morty?
0:10.7	Am I me?
0:12.0	Am I Rick?
0:12.9	Am I Morty?
0:14.0	Am I me?
0:15.2	I don't know.
0:16.4	Watch now on all four.
0:18.0	The UK's biggest free streaming service.
0:20.4	Watch and rewatch.
0:21.5	Watch and rewatch.
0:22.2	Watch and rewatch.
0:22.8	Go for me.
0:23.6	Compare channel four dot com slash verify.
0:32.5	When slate business and tech reporter Heather tall Murphy went looking for
0:36.7	travelers whose holiday plans were upended by
0:40.0	southwest airlines.
0:41.7	It didn't take long to get results.
0:44.7	And as I was looking through south spiced Instagram, which is an
	...

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