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What Next: TBD | Tech, power, and the future - A Tipping Point for Digital Tipping

Slate Daily Feed

Slate

Business, News, Society & Culture

3.91.1K Ratings

🗓️ 21 May 2023

⏱️ 30 minutes

🧾️ Download transcript

Summary

From the coffee shop to the salon to the grocery store, Americans feel like they’re being prompted and prodded for tips more than ever—and they’re starting to resent it.


Guest: Kelly Phillips Erb, tax and law reporter for Forbes. 


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Transcript

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0:00.0

There's a distillery near where Kelly Phillips urlives outside of Philadelphia that will deliver

0:10.8

liquor to your door.

0:12.6

So we actually ordered liquor online and you know paid and they got a message that said

0:20.0

they were going to deliver it and if we'd like to pay a tip we could do so through

0:24.7

Vennmo. Kelly is a tax lawyer and a writer for Forbes and she just wrote a big story

0:33.0

about tipping and all the new ways we tip. Vennmo is obviously one of them, point of

0:39.3

sale screens or another. You know the screens where you can push a button to give 15, 20

0:44.6

or 25 percent to your barista. They're popping up in a lot of places.

0:49.4

Someone did tell me the other day that they were asked to tip in a grocery store at a self-serve

0:54.4

or kiosk.

0:56.0

But also those screens and pre-formulated tips make it easier for this suggested amount

1:01.7

to slide upwards. The day before I spoke with Kelly her husband had gone to get a haircut

1:06.7

for himself and their son.

1:09.1

And when he went to tip at the bottom where the percentages pop up, his regular tip

1:14.0

was the minimum offering that they gave him and he said it made him feel actually kind

1:19.6

of angry about the whole tipping process which is exactly what the professor in my story

1:26.9

noticed.

1:27.9

As tip creep goes up, people feel a little more resentful and someone referred to it the

1:33.3

other day as emotional blackmail, right? Like this idea that if you don't tip your, if

1:38.8

you don't tip and if you don't tip well in almost all kinds of sectors now that you're

1:42.6

somehow a bad person.

1:44.5

So there's, I think there's a lot of a psychological, you know, reckoning to come about how we feel

...

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