What lenders can learn from borrowers, with Nicole Lapin (Money Rehab with Nicole Lapin)

How to Lend Money to Strangers

Brendan le Grange

Credit, Fintech, Management, Lending, Banking, Business, Careers

5 • 2.6K Ratings

🗓️ 11 August 2022

⏱️ 24 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Nicole Lapin, Host of Money Rehab with Nicole Lapin, is “the only financial expert you don't need a dictionary to understand”.

And sure, you may not need a dictionary to understand lending anymore, but that’s because you work in the industry. I’m going to guess that most of your borrowers don’t. And I’m also going to guess that most of your borrowers don’t want to spend their days reading dictionaries, which is why Nicole is where they are going to learn and to vent about their credit troubles.

As lenders, even with our best intentions we sometimes talk past our borrowers, we describe products in confusing terms or build them in ways that may allow customers to work against their own best interests.

That is why I think it is so important to have a channel to those grassroots experiences. With a new episode out every weekday, a handful of New York Times best-selling books, and her own experience of being in debt and out of control, there is no better channel today than Nicole Lapin - so I was absolutely delighted to have her on my show, talking about how and where consumers are feeling the pinch, and how and where consumers are going astray with their credit products.

You can, and really should, find Nicole’s books, courses, and other insights on https://nicolelapin.com/. You can even follow Nicole on LinkedIn

While Money Rehab with Nicole Lapin can be found wherever fine podcasts are followed, or via its home on iHeart

You can learn more about myself, Brendan le Grange, on my LinkedIn page (feel free to connect), my action-adventure novels are on Amazon, some versions even for free, and my work with ConfirmU and our gamified psychometric scores is at https://confirmu.com/ and on episode 24 of this very show https://www.howtolendmoneytostrangers.show/episodes/episode-24

If you have any feedback or questions, if you would like to participate in the show, or if you'd like to find full written transcripts with timestamps head on over to HowtoLendMoneytoStrangers.Show

Regards,

Brendan

Hosted on Acast. See acast.com/privacy for more information.

Transcript

Click on a timestamp to play from that location

0:00.0	Monks looks to the future to meet your aspirations.
0:04.0	That's why we take time to consider those key themes that we believe will provide opportunities for the years ahead.
0:10.0	Looking forward in this way, rather than backwards, helps our search for those companies that will shape the future.
0:16.0	We think it's a better way to deliver returns you can look forward to.
0:20.0	Monks is managed by Bayley Gifford.
0:22.0	A key information document is available by visiting BayleyGifford.com.
0:26.0	As with any investment, capital is at risk.
0:30.0	Yeah, every story goes back to money.
0:32.0	Follow the money trail you get to the heart of every story, I believe.
0:36.0	It's that taboo conversation, whether it's drinks with your friends, not being able to talk about money, but talking about everything else.
0:46.0	Welcome to Heartlein Money to Strangers, with Brendan Lagrange.
0:56.0	I've been working in consumer lending strategy for 21 years, delivering projects in over a dozen countries spread across Africa, Asia and Europe.
1:05.0	There's a lot to be said for that sort of broad experience.
1:08.0	Certainly, it's how I've been able to source many of the guests for the show. Spending so much time within an industry's walls can also be isolating.
1:18.0	And the fact is, many borrowers are simply unaware of credit mechanics that I and you may take for granted.
1:25.0	That's why from time to time, I think it's worth hearing the borrowers point of view.
1:30.0	Today's guest, Nicole Lapin, has a massive audience who are not afraid to talk to her about their money problems and concerns.
1:37.0	Money rehab with Nicole Lapin is now one of the most popular business podcasts in America, with daily discussions of all aspects of personal financial management, including for us insights into borrowers' struggles and successes with their credit products.
2:08.0	Nicole Lapin, welcome to Heartlein Money to Strangers. I am delighted to be chatting to you.
2:14.0	Not least of all, because you've very quickly established yourself as one of America's top finance podcasters.
2:21.0	While my own show on its very best days might poke his head into the top 10 charts.
2:26.0	Money rehab with Nicole Lapin is seemingly entrenched right near the top of those.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Brendan le Grange, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Brendan le Grange and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.