What Is A Good Customer Support Ticket System?

AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design

Pat Flynn

Business Advice, Marketing, Podcasting, Getting Started, Business Strategy, Business, Small Business, Passive Income, Online Entrepreneurship

4.9 • 638 Ratings

🗓️ 19 May 2015

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today's question comes from Butch, who is looking for a good support ticketing plugin. I have several suggestions for tools. We use HelpScout for the Smart Podcast Player (https://www.helpscout.net/) to track support tickets and provide a support database (http://support.smartpodcastplayer.com/). We use Rhino Support at Create a Clickable Map (https://www.rhinosupport.com/) to track support tickets. Zendesk is another paid option that integrates nicely with WordPress (https://www.zendesk.com/). A free solution for WordPress is WP Support Plus Responsive Ticket System (https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/). If you have a suggestion for Butch, share it using #AskPat346. Do you have a question about providing service to your customers? Record it at http://www.askpat.com/.

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Transcript

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0:00.0	Ask Pat.
0:05.1	AskPack.com.com.
0:08.9	Ask Pat.com.
0:09.1	Ask Pat.
0:10.9	What up, everybody.
0:11.9	Pat here, and welcome to episode 346 of Ask Pat.
0:15.5	Thank you so much for joining me today.
0:17.5	As always, I'm here to help you by answering your online business questions.
0:20.3	Five days a week.
0:21.3	All right, let's get to today's question from Butch.
0:24.9	Hello, my name is Butch Gibson from Cincinnati, Ohio.
0:27.8	I had a question for Pat.
0:29.3	It has to do with WordPress plug-ins.
0:32.9	And without getting too specific or deep, maybe I should though, I'm looking for a plugin that would
0:39.2	allow me to, from my website, which runs WordPress, is to be able to take or accept, like
0:48.2	a help desk software, something that would allow visitors to come to my website and fill out some forms, some information that would
0:58.4	provide me with their information, all their contact information, which I guess, you know,
1:03.4	that would be a custom form and be customized inside the plugin itself.
1:07.9	We're basically looking for some sort of help desk type of
1:12.6	plug-in or some sort of ticketing system. I don't know if you've dealt with that kind of thing
1:20.0	before. And I get how SpeakPipe can, you know, you can record a message and it sends an email
1:25.6	or whatever. But I was looking for something that would offer some additional fill-ins to allow me
	...

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