5 • 867 Ratings
🗓️ 4 July 2023
⏱️ 10 minutes
🧾️ Download transcript
"The right operators... would never come in and bombard a company with systems." Today, Leila (@LeilaHormozi) discusses the role of an operator in scaling a business and the common misconception that an operator is only responsible for implementing systems and processes. She emphasizes the importance of finding an operator who can drive revenue, innovate culture, and filter information effectively.
Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.
Timestamps:
(1:02) - Operator scales business with systems and people
(2:22) - Operator drives revenue, innovates culture, filters information
(4:35) - Good operators don't bombard with systems and SOPs
(5:07) - Operators should drive revenue, not manage back office
(8:40) - Operators build amazing teams & grow businesses
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0:00.0 | And the first thing, a true operator tells me when I say, what are you going to do to impact the business? |
0:05.2 | They're going to say I want to make sure that we're culturally aligned. |
0:07.5 | I'm going to say, I want to make sure there's no culture issues in the team. |
0:09.6 | I'm going to turn around the culture by you two. |
0:16.3 | How do you create an unshakable business? |
0:18.2 | I cross $100 million in net worth by the age of 28. |
0:21.6 | Now I'm growing Acquisition.com into a billion dollar portfolio. |
0:24.6 | In this podcast, I share the lessons I've learned in scaling big businesses and helping our portfolio companies do the same. |
0:30.6 | Buckle up and let's build. |
0:36.6 | So I have been quite frustrated this week because I'll tell you one of the main things that we do, not main, but one of the things that we do with the portfolio companies that we take on is we often identify or find an operator for those businesses. |
0:51.2 | And now, let me define operator. |
0:52.9 | An operator is not somebody who's like a |
0:55.0 | fucking office administrative clerk who sits behind a desk and, you know, does your billing. Okay, |
0:59.4 | I think that the term is misused and misunderstood. An operator is somebody who's going to scale |
1:03.8 | your business through the proper systems and people. People would probably come before systems. |
1:08.7 | Typically, an operator is complementary to the |
1:11.2 | visionary. And so often the people who start businesses are not the people that should be |
1:14.8 | scaling them. The person who gets the business from zero to one million is often not the |
1:18.1 | person who gets it from one to 10 or 20 or 30. Often the person who gets off the ground is much |
1:22.6 | better than going off to the side, making creative things the rest of the time, because |
1:26.6 | they're very good at starting things, not good at scaling things. |
1:28.9 | And so often what you want to find is you've got a starter and a scaler, and they pair together. |
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