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Post Reports

What do we do about Facebook?

Post Reports

The Washington Post

Daily News, Politics, News

4.45.1K Ratings

🗓️ 8 October 2021

⏱️ ? minutes

🧾️ Download transcript

Summary

Facebook had a bad week. A whistleblower testified before Congress about the danger the company poses, and an outage took down the site and its products for hours. Now, some are rethinking their relationship with Facebook. But can we live without it?

Read more:

This week on the hill, Facebook whistleblower Frances Haugen told lawmakers that the company systematically and repeatedly prioritized profits over the safety of its users, painting a detailed picture of an organization where hunger to grow governed decisions, with little concern for the impact on society. Plus, a prolonged global outage on Monday knocked out Facebook, Instagram and WhatsApp for hours, causing inconvenience for some and serious disruptions for others. And now, it seems many are struggling with this tension: We keep hearing over and over again that Facebook is dangerous. But we can’t seem to live without it even for a couple of hours. So, what do we do about Facebook?

On today’s Post Reports, we hear from social media reporter Elizabeth Dwoskin about Facebook’s disastrous week and Help Desk reporter Heather Kelly about how to make the platform safer for us and our kids in the absence of regulation.

Transcript

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0:00.0

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0:04.6

This is John Kelly and I'm writing about Bread for the City, Friendship Place, and Miriam's Kitchen over the next few weeks.

0:11.1

Go to posthelpinghand.com to learn more and donate today.

0:16.8

You might have noticed that this was a really, really bad week for Facebook.

0:21.7

First, there was this whistleblower from Inside the Company. She leaked all of these

0:30.4

damning documents and then went to testify about them in Congress. She basically said that Facebook

0:35.5

is damaging to society. I'm here today because I believe Facebook's products harm children,

0:41.0

stoke division, and weaken our democracy. There was also this outage. For hours on Monday,

0:47.2

people around the world could not use Facebook, or Instagram, or WhatsApp. And for some people,

0:53.1

this was mildly annoying, but for so many others, this was a huge disruption to their business or

0:58.3

their ability to communicate with their family. Facebook has not said how many people have been

1:02.9

affected in the outage, which began just before noon Eastern time, but its platforms altogether

1:08.0

have billions of users worldwide. And now it seems like we're all struggling with this tension.

1:15.4

We keep hearing over and over again that Facebook is dangerous in so many different ways,

1:20.9

that it's bad for democracy, that it's bad for our mental health. A lot of us are thinking about

1:25.6

quitting. But we can't seem to live without it for even a couple of hours. So what do we do?

1:33.7

From the newsroom of the Washington Post, this is Post Reports. I'm Martin Powers. It's Friday,

1:39.8

October 8. I saw Facebook repeatedly encounter conflicts between its own profits and our safety.

1:49.4

Facebook consistently resolved these conflicts in favor of its own profits.

1:54.4

That's Frances Hagen, the whistleblower who testified before Congress this week. And she's

1:59.6

downloaded not just some documents, but tens of thousands of documents that she says exposed that

2:08.2

Facebook continuously withheld information from the public that showed how its products,

...

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