I'm Doug Parker, and this is your Sunday morning news brief for August 26, 2018.

Royal Caribbean is changing the way guests interact with your vacation planners and customer

service department. Within the next few months, the line will be rolling out a virtual assistant

that will include voice-driven commands on the phone, text messaging for support, and in 2019,

a face-to-face video option and screen sharing capabilities.

The line has recently found success in rolling out their virtual chat bot on their travel agent

platform.

Cornwall Cruise Line's brand ambassador, John Hill, took to Facebook on Saturday to defend the

line's quiet change of the price cap on drinks ordered with the Cheers beverage package. On Friday, the line quietly changed the price cap on drinks ordered with the Cheers beverage package.

On Friday, the line quietly changed the price cap on drinks purchased with the package from $50 per order to $20 per order.

He also added that the most expensive drink in most bars and lounges on board is $14.95.

The cost of the package remains the same, $ 51.95 per day pre-crues and

5695 on embarkation day. And finally, over the next five years, Norwegian cruise line

holdings, Carnival Corporation, and Royal Caribbean cruises are expected to grow their capacity

by over 30%. Combined, the three companies represent about 75% of the cruise capacity worldwide.

Through 2020, Norwegian will add two ships for their Norwegian cruise line brand and one for

their Regent Seven Seas brand.

Royal Caribbean Cruises will add five ships and Carnival will be adding 12 ships across their

seven brands.

You can read more stories at cruiseradio.net.

Doug Parker, Cruise Radio News.

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