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Radical Candor: Communication at Work

We Have Some Feedback About Feedforward 5 | 23

Radical Candor: Communication at Work

Radical Candor

Careers, Relationships, Society & Culture, Business

4.7740 Ratings

🗓️ 1 November 2023

⏱️ 53 minutes

🧾️ Download transcript

Summary

Feedback vs. feedforward — both of these words are well-intentioned euphemisms that tend toward either Ruinous Empathy or Manipulative Insincerity. On this episode of the Radical Candor podcast, Kim, Jason and Amy discuss the trend of prioritizing future-focused feedforward over backward-looking feedback. Kim has strong opinions on the words "feedforward" and "feedback." Tune in to find out why one word makes Kim want to put her hands over her ears and the other makes her want to throw up in her mouth. Get all the show notes and resources at radicalcandor.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Hello, everybody. Welcome to the Radical Canter Podcast. I'm Kim Scott. I'm Jason Rosoff.

0:09.6

And I'm Amy Sandler. Today we're talking about the fear of feedback and not even the actual feedback,

0:17.6

even the word itself. According to Dr. David Rock, the author of Your Brain at Work, the question, can I offer you

0:25.0

some feedback generates a response in people similar to hearing fast footsteps behind them

0:31.8

at night?

0:33.0

Danger, danger, red alert, saber, two tiger, or your boss is giving you some criticism.

0:38.9

Or anybody, your peer, you know, or your employee, or your 14-year-old.

0:45.7

Yes, no one is immune from the fear.

0:47.6

I think that's important.

0:49.3

Yes.

0:49.6

No one is immune from the fear.

0:51.4

I do think it's the fear is intense.

0:53.8

I think the saber, two,

0:54.8

tiger becomes even larger when it's someone who has power over you and signs your paycheck.

0:59.9

Yes, yeah. But I think no matter, no matter who it is. For example, I was teaching a class

1:05.0

at a business school, a local business school recently, and at Stanford Business School recently.

1:12.0

And one of the students said that for him, feedback was a matter of existential dread.

1:21.9

That was how he described it.

1:24.2

I think that's my doppelganger over at that local business school.

1:28.2

Yeah.

1:29.3

So I've read executive coaches and others who prefer the term future-focused feed-forward

1:36.5

over backward-looking feedback.

...

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