This week on The Perfect Scam.

It just as we recently received information indicating that the account holder has passed away.

Since there's condolences, you need to call this number or return this form.

Gut-wrenching, that's the word I could use, just gut-wrenching.

Everything I have thought so hard to protect my entire, you know, in this later parts of my life, my good

credit, everything.

Welcome back to the perfect scam. I'm your host Bob Sullivan. Scams involving

utility companies are relatively common. You get an email, a letter, or a phone call threatening that your power will be cut off unless you make an immediate payment for example

But there's a new flavor of this scam that we really need to tell you about in which criminals get you to

call them and as you'll hear from today's guest they will do well just about

anything to make you make that phone call.

Meet Lorraine Robertson of West Palm Beach, Florida.

And how long have you been in West Palm Beach?

I've been living here in West Palm since 2015. And did you move

there to be back with your parents? Is that right? I actually bought this house so I could

move my parents in with me.

Oh nice. That's an amazing gift for your parents and for your whole family I would think.

Yeah, my mother, you know, my dad needed some help with my mom.

You know, she was developing, was in the early stages of dementia. You know, it was a lot for him to deal with too. So he asked me if, you know, I could help. So of course, absolutely. They've been, you know, did for their family their entire life.

By day, Lorraine works in finance at a car dealership where she often finds herself

working with customers most personal information,

protecting it. It's a job she takes very seriously.

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